Job Description

MBE (Mail Boxes Etc.) UK is part of a global network of retail centres providing shipping, logistics, printing, and marketing solutions to businesses and consumers. Our head office team is at the heart of supporting a growing network of franchise partners nationwide.

We are looking for a confident and proactive

Central Sales Specialist

to join our UK Head Office team on a temporary contract. This is a key customer-facing role that supports both end clients and our nationwide franchise network. You will be the first point of contact for a variety of service enquiries, with a strong focus on excellent customer service as well as contributing to the overall success of our brand.

Responsibilities

Your main responsibilities will include:

Engage with customers via phone and email to handle enquiries, process payments, provide quotes, and deliver an exceptional customer experience. Build and maintain strong working relationships with MBE franchisees across the UK. Provide guidance, solve queries, and support their growth and performance. Handle payments, renewals, and subscription services on our bespoke platform. Identify opportunities to upsell and cross-sell relevant services, including logistics, ecommerce solutions, printing, and mailbox rentals. Be a reliable go-to contact for all incoming queries--ensuring fast, friendly, and efficient responses, and coordinating with internal teams as needed.

Requirements

We're looking for someone who is:

Customer-Oriented:

Experience handling customer queries via phone and email is essential.

Sales-Minded:

You have a natural ability to sell, influence, and close deals.

Organised & Detail-Oriented:

Able to manage multiple priorities, track renewals, and follow up promptly.

Tech-Savvy:

Comfortable a range of systems and software, payment platforms, and digital tools (training provided).

Team-Player:

Able to work closely with internal departments and support franchise operations across the country.

Experience in Franchise or Retail Support (preferred but not required).

Job Types: Full-time, Temporary

Pay: 24,420.00-27,700.00 per year

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in Accrington BB5 5HY

Reference ID: Admin Assistant - Central Sales Specialist Temporary Position
Expected start date: 21/07/2025