Job Description

Admin Assistant Support (Greenock)

Are you well organised?

Can you communicate effectively?

Would you like to work for a growing, market leading business?

If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Greenock Office.

This position has responsibility for supporting the Regional Associate Director and his portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the 'Newton Way' customer excellence charter.

With our people and customers at the heart of everything we've done for the past 22 years, we want to hire someone to slot into our fast-paced environment. Ideally, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role.

Main responsibilities:

1. Customer Experience/Engagement

Responsible for the delivery of the 'Newton Way' customer excellence charter

Building and maintaining relationships with both customers and contractors

Responsible for processing and distributing regular customer communications

2. Administration co-ordination

Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers

Responsible for the management, movement and recording of property keys

Assist property managers with administration elements of customer insurance claims

Assisting with the preparation and distribution of quarterly customer invoices

Responsible for processing property sales

3. Record Keeping

Ensuring customer records are kept accurately and up to date

Monitoring and maintaining both personal and shared mailboxes

4. KPI's

Customer satisfaction (complaints % and survey/interviews)

Customer response times (% delivery vs target)

Specific skills, capabilities & requirements:

Previous experience in a customer service-based role

Strong communicator

Ability to work well as part of a team

Proficient using Office 365

Ability to work to targets

Works well under pressure

Previous experience using a CRM based system is preferable, but not essential

Rewards and perks:

Group Life Insurance Employee Loan Scheme Pension Scheme, including salary sacrifice enhanced pension scheme. Annual profit-sharing bonus Fully paid staff lunch once a month Hour back vouchers Extra 15 minutes for lunch when it's warm and sunny Complimentary birthday off Free breakfast roll and 12.30pm finish on Bank Holiday weekends In-house coffee machine Additional complimentary festive leave Hybrid working available after passing probation period Group challenges throughout the year with prizes up for grabs! Enhanced parental leave (maternity, paternity, adoption leave) Sick Pay Holiday accrual scheme Bereavement leave
Job Type: Full-time

Pay: 24,500.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Additional leave Bereavement leave Company events Company pension Discounted or free food Enhanced maternity leave Enhanced paternity leave Life insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Greenock PA16 7QN: reliably commute or plan to relocate before starting work (required)
Education:

Certificate of Higher Education (required)
Experience:

property background: 2 years (required) Customer service: 2 years (required)
Location:

Greenock PA16 7QN (preferred)
Work Location: In person

Reference ID: Admin Assist/GNK