Job Description

ABOUT INVICTUS WELLBEING

is one of West Yorkshire's leading Children and Young Person's Mental Health Charities. We offer timely, effective and accessible mental health support whilst also promoting positive mental wellbeing in the communities we serve. We offer a range of services across Bradford, Calderdale and Kirklees and work with thousands of young people each year.

Our mission is to ensure that all children and young people have access to the support they want and need. We work exclusively with children and young people (5-25) and offer person centred support and care through counselling, support and evidence based interventions.

Our core values are collaboration, innovation, compassion and integrity and we expect all staff and volunteers to uphold these core values through their work with children, young people and families.

This is an exciting time to join our organisation as we enter our tenth year of existence and deliver new and innovative mental health services across Bradford and West Yorkshire.

ABOUT THE ROLE

Administrators play a pivotal non-delivery role to support children and young people facing mental health, emotional wellbeing, professional, educational, social and behavioural concerns.

Administrators will be the first point of contact in the organisation, manning the phones, emails and supporting our delivery staff with their caseloads. They play a vital role in ensuring children and young people get access to timely, effective and accessible support.

PERSON SPECIFICATION

You will be a passionate, autonomous and highly organised individual with experience and knowledge of local areas, organisations and services across the region. You will be an enthusiastic professional with an empathetic nature and able to offer excellent customer service

You will be an excellent communicator, both written and verbally, be able to speak confidently over the phone, multitask and have a good understanding of client management databases. You will be using Google Workspace so previous experience with this tool is useful.

You will be highly organised, have a willingness to learn new things and above all be passionate about improving children and young people's mental wellbeing.

Job Types: Part-time, Fixed term contract
Contract length: 24 months

Pay: 12.60 per hour

Expected hours: 14 per week

Work Location: In person