Job Description

Job Title: Administrator

Location: Liverpool (Utilities)

Business Area: Contracting

Why Quartzelec?

Quartzelec is an independent, multi-disciplined service provider, proudly employing over 600 people in the UK and beyond, with a turnover exceeding 85 million.

We specialise in contracting and rotating machine services, and our expertise in repairing and maintaining motors and generators is backed by over 100 years of experience in the field.

We take pride in being an engineering authority with a strategic global presence, dedicated to meeting the unique needs of our clients.

Join us for a unique experience where we value autonomy, giving our employees responsibility and ownership in their areas of expertise.

What you'll be doing:

We are currently looking for an Administrator to join our expanding and dynamic team. In response to our continued growth, we are recruiting for this role based in our Liverpool office. The successful candidate will collaborate with the team to uphold high standards of work and drive continuous improvement in processes and quality.

First point of contact for customers Planning of Engineers work schedules, ensuring clients requirements are met within timescales and Engineers are kept fully productive Ensure engineers complete work on time and up to the company's standards Ensuring data is continually updated onto client register and maintained Liaising continuously with clients and property tenants to ensure smooth communication and efficient service Answering and making daily phone calls to customers to arrange appointments, resolving customer queries Collation of job sheets and certification from completed works for processing ensuring accurate billing and provision to the client Working with excel spreadsheets and in house finance systems to generate reports & keep customers details up to date Liaise daily with the project manager and engineers accordingly Daily text messaging to customers to remind them about their appointment Generate daily letters to be sent to customers advising them of the appointment using mail merge Ensuring deadlines are met on time Sending daily updates/reports to clients Deliver the highest level of customer service Any other duties within the team to assist where necessary

Your skills and experiences:

Excellent customer service skills and has a professional telephone manner Administration/scheduling experience Excellent Microsoft Office skills particularly advance working knowledge of word & excel Ability to work within a busy team and can work calmly under pressure Critical thinking/problem solving skills (ability to think outside the box) Organisation skills Excellent attention to detail Ability to communicate at all levels both internally and externally Excellent time keeping

Benefits:

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

Contributory salary sacrifice pension scheme Life insurance (4x your salary) Enhanced annual leave entitlement, in addition to bank holidays Company-funded gym subsidy payments Annual vision allowance Free 24/7 remote GP service Employee referral program Long service recognition awards Paid maternity and paternity leave Access to free Electric/ Hybrid vehicle charging points
Additionally, you'll have access to a wide range of supplementary benefits, including:

Employee Assistance Programme Extensive professional development through our in-house training academy Career-enhancing training events Exclusive employee discounts and various concessions via our corporate perks platform

Closing Date: TBC

Please note that we reserve the right to close this vacancy early should we receive sufficient applications. If you're interested, we encourage you to submit your application as soon as possible.

Strictly no agencies, please.

Job Types: Full-time, Permanent

Pay: 24,420.00-35,511.15 per year

Benefits:

Company pension Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Sick pay
Ability to commute/relocate:

Liverpool: reliably commute or plan to relocate before starting work (required)
Experience:

Phone etiquette: 2 years (required) Administrative: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person