Hello and welcome to Airbag Team, thank you for considering us as part of your next step in career Journey!
Due to a valued team member going on maternity leave, we are seeking a Full-Time Admin Assistant to join our supportive and fast-paced office environment. This is a vital role supporting key functions including dispatch, invoicing, and customer payment handling.
Our current office hours are Monday to Friday, 08:00 - 17:00 (with a 30-minute unpaid lunch break). You'll work alongside a close-knit admin team, in a pet-friendly office with Bruce and Bruno, our office companions.
Job Summary
This role supports dispatch, invoicing, customer payments, and general administrative tasks. You'll liaise with our warehouse and sales teams, create commercial documentation for international shipments, and assist with finance tasks. Flexibility and a proactive mindset are key.
Duties and Responsibilities
Organising UK and international dispatch via FedEx, TNT, PTI and other platforms
Creating and attaching commercial invoices and shipment documents
Sending customer and sales team requests via email
Taking payments (card, cash, Pay by Link, PayPal, bank transfer)
Handling eBay payments and finance inbox tasks
Matching payments to work orders
Requesting shipping quotes and PODs
Attaching delivery addresses to payments
VAT validation and end-of-day cash sheet checks
Updating company dashboards and commission cash sheets
General invoicing and daily reconciliation
Booking collections and managing shipping paperwork
Answering phones, welcoming visitors, and other ad-hoc admin tasks
Skills & Attributes Required
We are seeking someone who reflects the qualities of our current team members, including:
Autonomy and ability to manage workload independently
Proactive approach to tasks (not reactive)
Quiet confidence and strong organisational skills
Assertiveness in upholding company procedures, particularly with a dynamic sales team
GCSE or equivalent in Maths, English, and IT (Grade C or above)
1 year of admin experience preferred
Comfortable using Google Docs, Excel, and booking systems
Friendly, reliable, and customer-focused
Accuracy and attention to detail
Able to work under pressure and meet deadlines
Willing to support across departments as needed
Benefits
Simply Health Plan & Employee Assistance Program
Complimentary hot drinks
Free on-site parking
Company pension
Company Gift Day (24th December, non-transferable)
Friendly working environment with office dogs
Contract Type: Maternity Cover - Full-Time
Pay: Meets National Living Wage
Recruitment Process
Our recruitment process will involve two stages:
1. First-line interview (conducted by our HR Manager)
2. Face-to-face interview (conducted by our senior leadership team)
We aim to ensure every candidate has a fair opportunity to demonstrate their suitability for the role.
Our Culture
We pride ourselves on maintaining a cohesive and pleasant working environment. Teamwork, wellbeing, and mutual respect are at the heart of how we operate. We are investing in regular team-building events and celebrating our collective successes.