Job Description

Are you an organised and compassionate administrator looking for a rewarding role in mental health services?



Oxford Health NHS Foundation Trust is enhancing its mental health crisis response provision with new investment, and we are forming a dedicated Crisis Resolution and Home Treatment Team (CRHTT) to provide intensive home treatment as a true alternative to hospital admission.



We are seeking a Call Handler to play a key role in establishing and maintaining safe and effective administrative processes within this vital service. This is an exciting opportunity to contribute to the development of a high-quality service for service users and their families, working within a dynamic and supportive team.



The responsibilities of the role include, but are not limited to:



Provide a comprehensive administrative and secretarial service to the CRHTT.



Manage diaries, arrange appointments and meetings, prepare papers, and take/distribute minutes as required.



Handle correspondence, telephone calls, and emails in a professional, confidential, and sensitive manner.



Respond appropriately to calls, which may include distressed patients or carers, as well as urgent queries from professionals.



Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.

Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:

"Caring, safe and excellent"



At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:



Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the "supporting statement" element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.



The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.