Job Description

An exciting opportunity has arisen for someone to join the Community Childrens' and Young Peoples' Service (CCYPS) to support the Childrens' Community Nursing teams in the role of SPA Call Handler and Administrator.



This is a part time 30 hour per week post which is based at the Children's Development Centre at Nottingham City Hospital campus.



Please note that this post does not meet the pay level required for a Skilled Worker Visa.



Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.



Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa



As part of the Admin & Clerical team the post holder will provide an effective Single Point of Access Service for the community services provided by CHP, working within a team receiving and processing referrals from a range of agencies (GPs, Acute Hospitals, Education, CHP colleagues, other colleagues in the health and social care community)



To facilitate effective communication and liaison across professional and organisational boundaries the post holder will process the referrals through decision making and signposting service users/professionals into the appropriate service area ensuring equality of access across the full range of services.



Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is 26.40 (standard) or 54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.



You are encouraged to enrol for the DBS Update Service. An annual fee of 16 per year applies.



#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.



We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.



We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.



The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.



The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment



To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the multi disciplinary team in a timely manner as defined in the agreed referral management protocols.



To ensure that service users/patients are directed to appropriate community assessment support services who will respond accordingly.



To use communication skills effectively to enable referrers to explain needs and the assistance required. To be sensitive to their feelings and to respect wishes whenever possible.



To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.



To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians.



To be responsible for data input in electronic and paper clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required.



To ensure that electronic systems are kept up to date at all times by entering and amending patient admissions, discharges and other details onto the computer database as required to allow audit and review information and relevant reports to be produced as required.



To contribute to the provision of administration services to the children and young people teams ensuring that the workload is prioritised and efficiently managed.



To ensure that communications with other health care professionals are managed in accordance with local and Trust Policy.



To support clinicians in collating patient information in preparation for Multi-Disciplinary Team meetings.