Job Description

The ability to speak Welsh is essential for this role.



You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.



We are looking to appoint a Patient Booking Clerk to work in a call centre environment at Ysbyty Gwynedd Bangor to provide a professional, efficient and effective centralised booking service for a variety of outpatient clinics.



You will need to use initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.



You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.



If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.



Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.



Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.



Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.



Working in a highly pressurised Booking Team, within a busy call centre environment. You will need to provide an accurate and efficient administrative function to facilitate the delivery of a professional and effective service for patients.



You will need to work as part of a large multi disciplinary team ensuring the delivery of Access targets and a patient focused booking service.