Job Description

A nyone that has applied to outpatients for these posts in the last 3 months need not apply



Outpatient Booking Clerk



37.5 hours per week (full time hours worked over 5 days Monday-Friday)



Permanent

Salary:

24,169 per annum

Closing Date:

12th June 2025

Interview Date:

TBC



This post may close early due to high numbers of applications, so you are advised to apply promptly.



Please note this vacancy is not eligible for sponsorship



All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.



We welcome applications from the Armed Forces Community - get in touch to find out more



#JoinTeamEliot



We have an exciting opportunity to join our Outpatients Administration team on a full time permanent basis. You are invited to join our dynamic and highly effective administrative Outpatient teams, where you will have the chance to learn and develop new skills. You will be working across our Outpatient administration areas.



To provide a specialised, comprehensive and confidential administration service, working primarily in the Outpatients Booking Team in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.



Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:



E ffective Open Communication



e x cellence and safety in everything we do



C hallenge but support



E xpect respect and dignity



L ocal health that inspires confidence

Benefits:

On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.



Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant, and professional manner.



Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets



Record patients on the Lorenzo system according to data quality standards, RTT and the Patient Access Policy



To act as a point of contact for dealing with enquiries and act as necessary liaising and effectively communicating at all levels using written, oral, and electronic methods



To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary



To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.



To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service



Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required



Registration of internal referrals



Management of e-Referrals on the Electronic Referral Service (eRs)



Booking of all patient appointments in line with Trust and National targets



Contacting patients for short notice appointments aiding clinic utilisation



Managing the external Outpatient letter system



Managing the NHS mailbox for enquiries



Referral verification (chasing missing referrals)



Contacting patients to inform them of short notice clinic cancellations / reschedules.



When contacting patient's check and update personnel details, if necessary, on Lorenzo/Clinical Portal



To cancel, re-appoint and reschedule patient's appointments at patient or Consultant request.



Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.



Assist in validation of waiting lists/access plans through reports and PTL.



To prepare any necessary documentation and/or paperwork for clinics



To correct any operator errors within Lorenzo including the RTT status following protocol



Custom build Adhoc Clinics when required on to Lorenzo.



Make Clinic adjustments in accordance with the Consultant/Registrar on Call Rota where necessary.



To make any necessary Clinic changes that are required for Annual Leave/On Call Rota/Study Leave/Sickness, etc.



To ensure that Consultants are aware of any patients who DNA clinic appointment and undertake action as required.



To open and sort Outpatients post daily and to take appropriate action.



To provide cover in any other team or department within the Directorate if required.



For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.