Job Description

Job Title: Admin & Front of House Staff Member

Location:

Camelot Castle Estate (Privately Owned Home & Hotel)

Position Overview:

We are seeking a dynamic and highly organized individual to join the team at Camelot Castle Estate in a combined role as Admin & Front of House Staff Member. This is a unique opportunity to work at a historic and prestigious property, where you will be involved in both administrative tasks and providing excellent service to our guests. It is a full-time all-year-round position.

The ideal candidate will have strong organizational skills, a friendly and welcoming demeanor and the ability to multitask effectively. As part of our team, you will be a key point of contact for both visitors and guests, ensuring a seamless and memorable experience at our estate.

Key Responsibilities:

Administrative Duties:

Manage and organize day-to-day administrative tasks, including guest bookings, reservations and maintaining guest records. Answer emails, phone calls, and inquiries in a timely and professional manner. Handle check-in/check-out procedures, ensuring all guest details are accurately recorded and processed. Ensure smooth operation of office systems, including managing guest accounts, invoices and payments.
Front of House & Guest Services:

Welcome guests on arrival, providing them with a warm, friendly and informative experience. Perform check-ins and check-outs with efficiency and professionalism. Serve guests at the bar and cafe, making coffees, cocktails, and assisting with food and beverage orders. Assist guests with special requests, including booking services, arranging transportation and providing local information. Conduct tours of the estate, showcasing its history, features, and amenities. Ensure the front of house area is clean, organized, and presentable at all times. Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner. Collaborate with other team members to ensure that guests have an exceptional experience during their stay.

Key Qualifications:

Previous experience in a customer-facing role, preferably in hospitality or administrative positions. Strong organizational and multitasking skills with an ability to work independently. Excellent communication and interpersonal skills with a focus on customer service. Ability to work in a fast-paced environment, maintaining a calm and professional demeanor. Barista and bartending experience is preferred but not essential. Flexibility to work weekends and holidays as required.

Working Environment:

This position will require both office and front-of-house work and involves a mix of administrative duties and guest-facing responsibilities. You will be part of a small, dedicated team, and will have the opportunity to contribute to the success and reputation of Camelot Castle Estate.

Why Work With Us?

A unique opportunity to work at an iconic and privately-owned property. A supportive and collaborative team environment. The chance to enhance your skills in both administrative tasks and customer service within the hospitality industry.
If you're a friendly, organized individual with a passion for providing excellent service, we would love to hear from you!

Job Types: Full-time, Permanent

Additional pay:

Tips
Benefits:

Company pension Employee discount On-site parking
Schedule:

8 hour shift Day shift
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: CCH-Admin