Job Description

Position: Full-Time Temporary Admin Officer - Llandudno Magistrates Court
Contract: until 31/09/23 - there is a possibility of an extension to this
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: \xc2\xa310.57
:
o Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectively in the hearing, using information provided by court staff to share invitations, guidance and access codes with the relevant parties, enabling them to join the hearing at the appropriate time. Training provided on internal computer systems.
o Provide general guidance to first-time participants about how to use the CVP hearings technology, using standard scripts, adapting them to users requirements when necessary, so that users understand what to expect and what is expected of them in the hearing
o Act as first-line support for technical issues during the hearing, trouble-shooting any issues in real-time and be responsible for reporting ongoing technical issues to Digital & Technology Service directorate (DTS).
o Monitor and urgently respond to requests for assistance using multiple communication channels and technology/digital means during the hearing
o Preparing papers and files for court, tribunals, hearings and meetings.
o Creating and updating records on in-house computer system and data input.
o Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
o Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees.
o Handling counter (face to face), written and telephone enquiries.
o Ensuring compliance and administration documentation meet quality standards.
o Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
o To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers
Requirements:
" Minimum qualifications: Five GCSEs at Grade C or above (including English Language or equivalent), NVQ Business Administration Level 2, or relevant clerical experience.
" Strong administrative skills with proficiency in Microsoft Office.
" Excellent communication skills, both written and verbal.
Application Process:
To apply for this position, please complete our online registration form by clicking the following link: https://registrations.brookstreet .co.uk/public-sector-registration.aspx
Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Brook Street