Job Description

We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Ballymena as a full-time Administrator / Case Worker (telephony). This is a long-term temporary opportunity.
Our client is Northern Ireland's Leading Public Sector Employer.
Start Date: 28th July
Administrator Pay Rate: 12.97 per hour
Benefits working with NICS:

• On the job training provided
• Long term opportunity - 51 weeks with possibility of extension
• No experience required
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Administrator hours of work:

• Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am - 5pm.

About the Administrator role: Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role will focus on delivering full services for State Pension telephony and full training will be provided.
Main duties and essential skills may include, while not limited to:
Excellent customer service skills;
Strong call-handling attributes;
Effective verbal and written communication skills;
Ability to build rapport with colleagues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately withing specific deadlines and to achieve relevant targets;
Basic IT skills/ computer literacy with an aptitude for learning new systems;
Organised with good time management skills;
Excellent interpersonal skills;
Excellent work ethic with desire to personally develop; and
Excellent attendance and time keeping.
These roles are full-time, office based. Working from home may become available in the future.
***NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED ON 19.9.25***
We're looking for...

• Effective call handling skills and excellent interpersonal skills
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skill

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.
**No experience needed - just 5 GCSE grades C or above required (including English & Maths)**
**An AccessNI will be required**
Interested? Click apply now to join our admin team!
RecCoBelfast