Job Description

Position: Admin Officer
AO Pay Rate: 12.97 per hour
Start date: 28/07/2025
Duration: Until the 21/01/2026 (potential extension)
Hours of work: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.
Location: Ballymena JBO
Key Responsibilities: Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role will focus on delivering full services for State Pension telephony and full training will be provided.

• Main duties and essential skills may include, while not limited to:
• Excellent customer service skills;
• Strong call-handling attributes;
• Effective verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately withing specific deadlines and to achieve relevant targets;
• Basic IT skills/ computer literacy with an aptitude for learning new systems;
• Organised with good time management skills;
• Excellent interpersonal skills;
• Excellent work ethic with desire to personally develop; and
• Excellent attendance and time keeping.

These roles are full-time, office based. Working from home may become available in the future.
***NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED ON 19.9.25***
Essential Criteria:
Must have 5 GCSEs including Maths & English (must be able to show certificates)
*The successful applicant will be required to complete an Access NI during registration*
If interested, please send across your CV to anna.quinn@therecruitmentco.uk