Job Description

Do you have a positive persona that makes people look for any excuse to come back and see you?

Are you a self-starter?

Are you comfortable with picking up the phone to speak to people and engage in a meaningful conversation?

Are you able to communicate with people in such a way that they feel comfortable and at ease?

Do you love to learn and are you committed to being part of a team that puts people and not professional ego first?

Are you flexible and open to change and adaptability?

Do you view the opportunity to learn as a privilege and have invested in your ongoing learning?

Do you want to progress in your career and personal development?

About You:

Highly organised and detail-oriented Strong initiative, you spot what needs to be done and make it happen, coordinating this and communicating with the clinic owner when required. Confident communicator, both in person and online with clients and the team Comfortable with multitasking and supporting across two sites Interest in health, wellness, or fitness is a bonus Experience in admin, operations, or marketing support preferred but not required

About Us:

We're looking for a motivated and proactive Admin & Operations Coordinator to support the daily operations of our Physiotherapy Clinics and Small Group Personal Training Gym. We are a Physiotherapy Clinic based in New Milton, Hampshire and a Physiotherapy Clinic with on Site Small Group Personal Training Gym and Pilates Space in Mudeford, Christchurch that is committed to making meaningful impacts on every patient's and client's life. We care about helping people to not only overcome their pain, but also to achieve long-lasting results with their health and fitness. We strive to ensure every patient leaves our clinic brimming with confidence and having had so much value added to their lives and the people around them. We believe whole-heartedly in ongoing education and career growth for all of our team.

We're looking for a self-starter who is eager to learn, take initiative and grow into a broader operations or management role.

The main purpose of the role:

is to support with admin, operations, marketing, social media, customer experience, clinic growth and team support.

You'll play a key role in keeping things running smoothly behind the scenes, from client coordination, sales, systems support, clinic owner and team member support, social media and strategic growth of the business.

You'll provide world-class customer service to every current and prospective patient and client and help implement the Limitless Physiotherapy & Performance/Limitless Health Hub approach to every patient and contribute to making meaningful impacts on their lives.

Main duties include:

Administration & Operations

Oversee daily front-desk and admin functions (scheduling, client communication, records, etc.) Support both clinic and gym teams with coordination of sessions, bookings, staff schedules, basic HR work, client membership management and scheduling/rescheduling patient appointments via telephone and email. Maintain operational systems and supports. Reporting of Key Stats for our Physiotherapy and Small Group Personal Training Sessions. Help streamline workflows, checklists, and standard operating procedures (SOPs) Ensure the team is hitting key performance indicators on a weekly and monthly basis (KPIs) Manage inventory, supplies, and equipment tracking Tracking customer satisfaction Membership management and payment tracking Maintaining and clean and tidy gym and clinic alongside the team
Owner / Management Support

Assist the clinic owner with day-to-day administrative tasks, follow-ups, and project coordination Provide support for operational improvements and system development. Help organise and lead team meetings. Tracking Physiotherapy Stats and Small Group Personal Training Stats and setting key focuses/targets in alignment with these tasks, delegating when needing to.
Marketing & Social Media

Assist with creating and posting social media content (photos, videos, captions, stories) Coordinate marketing campaigns, newsletters, and events Developing local strategic partnerships with local brands and companies to assist in our growth and community engagement. Support with our brand awareness and recognition online to assist in organic growth as well as paid marketing strategies. Meetings with the clinic owner and team to discuss marketing, including tracking KPIs, performance and marketing planning. Marketing Emails to our database
Sales

There may be at times the requirement to assist with sales calls and following up past leads as part of our Small Group Personal Training Sales Process. Tracking Sales Data and Stats, with Reports and Feedback to the Team

Key contacts:

Internal: Clinic Head Physiotherapist and Owner

Hours:

24-37.5

Salary:

12.75-13.50 per hour excluding any performance based bonuses

Holiday:

5.6 weeks per annum Holiday including Bank Holidays on a Pro Rata Basis.

Location:

First Floor Rear Offices, 95-97 Station Rd, New Milton, BH25 6JJ

and

Unit 16 Christchurch Business Park, Radar Way, BH23 4FL

Requirements

Essential Skills & Qualities

Strong organisational and time-management skills: able to juggle multiple tasks and stay on top of details. Confident communicator: friendly and professional with clients, team members, and partners. Self-starter with strong initiative: sees what needs doing and takes action without needing constant direction. Reliable, punctual, and proactive in keeping operations smooth across two sites. Comfortable using digital tools (e.g., Google Workspace, Canva, social media scheduling, booking softwares). Able to create basic social media content (photos, captions, stories, short videos). Interest in health, fitness, or wellness industries. Flexible and willing to get involved in different areas of the business (admin, marketing, operations). Driving licence (travel between locations will be required) Basic marketing, design, or content creation skills.

Desirable

Experience in a clinic, gym, or customer-facing environment. Familiarity with booking systems, spreadsheets, or CRM tools. Previous experience in an admin, coordinator, or support role. Prior Sales Experience
We're looking for someone who takes pride in keeping things running smoothly, loves being organised, and enjoys supporting a small, friendly, growing team.

To Apply:

Please email your CV along with a 1-2 minute private youtube video link of yourself explaining why you are the perfect person to join our energetic positive team to contact@limitlessphysio.co.uk or a video via email of you explaining why you think you'd be a perfect fit

Please note, applicants who do not send this video will not be considered.

Job Type: Permanent

Pay: 12.75-13.50 per hour

Expected hours: 24 per week

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free fitness classes On-site gym
Work Location: In person