Job Description

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. This is not an exhaustive list and duties may vary from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Signposting, responding to patient requests on Ask My GP Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures and protocol for the workflow role Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance within the Practice team as required including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies. Provision of refreshments for staff and visitors as required.



Keeping the reception area tidy and free from obstructions and clutter Assist clinicians with chaperone duties following chaperone training completion Adhere to Practice chaperone policy when assisting as above. Adhere to Practice Policies and Procedures and Employee Handbook conditions. Attend PLT training afternoon on the designated mandatory training. Process incoming documents to the Practice via the scanning and workflow protocol where appropriate (separate role to reception duties) Being flexible in order to ensure that reception is always covered.