Job Description

Title:

Admin Team Leader

Location:

Sheffield

Reports to:

Head of Contact Centre

Hours:

37.5 hours per week

(Mon-Sun 8.00am to 8.00pm shifts)

About Us

My Finance Club launched in 2017 as a new entrant to the on-line consumer credit market. Fully compliant and a licensed U.K. based finance company with fantastic opportunities, we have challenging growth plans both in the UK and abroad for small, short term loan products.

This is a dynamic, exciting, and innovative work environment with excellent potential for career progression as we grow. We believe in building the right team from the very beginning of our business, where we will reward loyalty, hard work, and commitment.

This is a career choice to be a part of something new and exciting.

Summary of Position

This is unrivalled opportunity to join a vibrant team as an Admin Team Leader. You need to be able to demonstrate a good understanding of the administration aspect of a lending business.

You will be overseeing a team working on customer complaints, debt management/IVA accounts, banking, remittance, and various back-office tasks assigned to the team. The ideal team leader will be able to focus on tasks requiring a high level of attention to detail, working within strict timeframes and regulations. You will be flexible in your approach and enjoy working in a challenging, fast-moving environment with a desire to resolve queries quickly and efficiently.

Duties & Responsibilities

eporting to the Head of Contact Centre Deal competently and efficiently with high workloads Execute competently within Regulatory deadlines across all customer communications including debt management, payplans and customer questions. Emails inboxes Digital mail via doc mail Physical mail Dealing with all other administration required. Work alongside your team and set clear goals Manage and team and their workloads to successfully deliver the business and customers outcomes and to set deadlines Report and monitor team performance and business KPIs Attend team leader co-ordiantion meetings and provide senior management status updats ona monthly basis Provide challenges, solutions and with agreement execution of those solutions with your line manager Operate in line with all FCA and other key finance industry regulations and laws. Take ownership for personal development objectives. Discover training needs and provide coaching. Listen to team members' feedback and resolve any issues or conflicts

Skills & Experience Required

The ability to work well in a team environment. Excellent communication and leadership skills. Comfortable at working to both team and individual targets in a fast-paced environment. Experience managing a team within a contact centre/call centre environment. Efficient, organised and works well under pressure or time constraints. Must have worked within the Financial Services sector and understands relevant regulatory requirements. Understanding of assessing affordability, for example using income & expenditure forms. Excellent Customer Service skills showing confidence in Customer interaction. Above average skills with Microsoft products such as Outlook, Word, Excel, PowerPoint. Above average maths. Above average ability on a customer management platform. High levels of accuracy
Note: The above job description is a general outline of the typical duties and responsibilities associated with the role of an Admin Agent. It may vary depending on the specific requirements of the organisation.

Job Types: Full-time, Permanent

Pay: From 32,500.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Store discount
Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?
Work Location: In person