Job Description

Job Title:

Admin Worker (Refuge)

Location:

Unit 1, the Wesley Centre, Manchester, M155BP

Hours:

3 hours per day, Monday to Friday, Mornings (15 hours per week)

Contract Type:

9-month Fixed-term contract, with potential to extend depending on future funding.

Salary:

Real living wage 12.60 per hour (7,371 for fixed-term contract)

Annual leave

: 25 days holiday + 8 statutory bank holidays per year (25 day pro rata)

About the Role

Independent Choices Greater Manchester is looking for a highly organised and motivated Admin Worker (Refuge) to join our team.

This vital role ensures that survivors of domestic abuse are able to access safe accommodation quickly. You will manage and process refuge space requests from professionals, match referrals with vacancies, and liaise with refuge providers to confirm placements.

Your work will help survivors move to safety -- making a real difference every day.

Key Responsibilities

Monitor and process refuge space requests via email Match requests with available refuge vacancies Liaise with partner organisations to confirm availability and suitability Maintain accurate and confidential records of all referral activity Communicate decisions to referring professionals in a timely manner Escalate urgent or complex cases to helpline staff where needed Work in line with safeguarding and data protection policies

About You

We are looking for someone who is:

Highly organised with strong attention to detail Able to manage a high volume of emails efficiently Confident in written communication, professional and clear Skilled in using email systems, spreadsheets, and databases Able to work independently, managing their own workload in short working hours Committed to confidentiality, safeguarding, and equality principles

Desirable:

Experience in domestic abuse services, housing, or similar support settings Understanding of the needs of survivors from diverse backgrounds

Why Work With Us?

At Independent Choices Greater Manchester, you'll be part of a supportive and dedicated team working to ensure survivors can access the safety they need. We offer:

A competitive hourly rate (12.60 per hour, Real Living Wage) Flexible morning working hours (Monday-Friday) A role with real social impact -- helping survivors access safe refuge accommodation Ongoing support from an experienced team Comprehensive Employee Assistance Programme

Additional Information

This post is open to women only under the Equality Act 2010, Schedule 9, Part 1.

Our office is currently only accessible by stairs. Unfortunately, there is no lift or step-free access.

Independent Choices Greater Manchester is an equal opportunities employer and welcomes applications from women from all sections of the community.

How to Apply

Please read the and Person Specification for Admin Worker (Refuge)

Job-Description-and-Person-Specification-for-Admin-Worker-RefugeDownload

To apply, please complete the

application form

(CVs will not be accepted).

Closing date:

12th September 2025

Interview date:

16th September 2025

Job Type: Fixed term contract
Contract length: 9 months

Pay: 12.60 per hour

Expected hours: 15 per week

Benefits:

Cycle to work scheme Free parking On-site parking
Work Location: In person