Job Description

Administration Assistant

Job description

• West Suffolk College, Personal and Professional Learning Centre in Haverhill
• Evening and Weekend rota
• 16 hours per week
• 28 weeks per year - Hourly paid contract until July 2024
• Salary: \xc2\xa310.60 per hour

Our diverse and hugely popular Personal and Professional Learning Department is seeking an organised, personable Evening Administrator to be the face of our evening class provision at our Thetford Centre. The department provides education and learning opportunities for adults and young people in a variety of different subjects.

As part of this role, you will provide outstanding customer service to both internal and external visitors during our evening activities.

Role Responsibilities

• To take responsibility for the smooth running of all activities being undertaken in the centre during the evenings.
• To undertake all administrative duties as required to support evening activity, and any other duties which may be required to support the daytime staff.
• To provide a front-line customer service both face to face, in writing and on the telephone.
• Monitor attendance of students on courses, supporting with registers, following up non-attendance and reporting to tutors and programme managers in a timely manner to support retention.
• Supporting on-programme progress for online courses and those where students do not attend the centre.
• Support administration duties required for exams.

Required qualifications, skills and experience

• Good general education in English, Maths and ICT.
• Experience of working in an administrative or office role preferred but not essential.
• Experience of prioritising workloads in any environment.
• Experience of dealing with a wide range of people in a professional manner.
• Pleasant, courteous approach when dealing with members of the public.
• An organised, methodical and flexible approach to work.

For more information, please contact

Please ensure you familiarise yourself with our Character Strengths and Mission Statement to incorporate into your personal statement. You will find this very beneficial if you are invited to attend for an interview and it will help you to understand our expectations of you at an early stage of the recruitment process.

Closing Date: Monday 28th August 2023

We reserve the right to appoint prior to the closing date; please therefore submit your application early to avoid disappointment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010.

The College is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure.

All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website - www.wsc.ac.uk/privacy-and-terms

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