Would you like to work for a growing, market leading business?
If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Glasgow office.
We're looking to recruit a well organised, forward-thinking Administration Assistant, to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the 'Newton Way' customer excellence charter.
Responsible for the delivery of the 'Newton Way' customer excellence charter
Building and maintaining relationships with both customers and contractors
Responsible for processing and distributing regular customer communications
2. Administration co-ordination
Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers
Responsible for the management, movement and recording of property keys
Assist property managers with administration elements of customer insurance claims
Assisting with the preparation and distribution of quarterly customer invoices
Responsible for processing property sales
3. Record Keeping
Ensuring customer records are kept accurately and up to date
Monitoring and maintaining both personal and shared mailboxes
4. KPI's
Customer satisfaction (complaints % and survey/interviews)
Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
Previous experience in a customer service-based role
Strong communicator
Ability to work well as part of a team
Proficient using Office 365
Ability to work to targets
Works well under pressure
Previous experience using a CRM based system is preferable, but not essential
Benefits:
Group Life Insurance
Employee Loan Scheme
Pension Scheme, including salary sacrifice pension scheme
Annual bonus
Complimentary birthday off
Additional complimentary festive leave
Enhanced parental leave (maternity, paternity, adoption leave)
Sick Pay
Holiday accrual scheme
Bereavement leave
.....any many more !
Job Types: Full-time, Permanent
Pay: 24,500.00 per year
Additional pay:
Bonus scheme
Benefits:
Additional leave
Bereavement leave
Company events
Company pension
Discounted or free food
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay
Schedule:
Monday to Friday
Ability to commute/relocate:
Glasgow G4 0HF: reliably commute or plan to relocate before starting work (required)
Experience:
Customer service: 2 years (required)
property: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Work Location: In person
Reference ID: Admin Assist/Glasgow
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