Job Description

An exciting opportunity has arisen within our Northumberland Children and Young Peoples Service (CYPS) based at Chad House in Hexham. The post holder will be part of an admin team providing proactive, comprehensive support within the service.
Northumberland CYPS consists of 5 outreach bases throughout Northumberland. The Pathways within the Service are Mental Health & Learning Disability, and Neurodevelopmental. The post holder will work closely with the Admin Team Lead, Pathway Co-ordinators, wider admin team and clinical staff on a day to day basis.
The post is part time, predominantly 0900-1700hrs, but the post holder will be expected to demonstrate flexibility in role in order to meet the needs of the service 08:00 to 20:00 which you will be required to work on a rota or as and when needed into late clinics in this base. These shifts will be planned fairly with all staff members you will work with.
Main duties of the job
Applicants must have proven demonstrable experience in the last 12 months of the following:

• Experience in working in a customer/patient focused environment (face to face and telephone)
• Excellent communication and interpersonal skills
• Electronic filing systems
• A good working knowledge of Microsoft word / excel/ office packages including email.
• Fast, accurate typing/keyboard skills
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Ability to change tasks at short notice
• Reliable and punctual
• Taking telephone calls and receiving visitors to the service
• Typing reports and letter and working out out of a shared inbox
• Taking notes to meetings
• Updating patient information systems (training will be given)
• Maintaining diaries
• Arranging meetings if requested
• Room bookings
• Ordering supplies (training will be given)
• Petty cash (training will be given
• Reception duties
• Processing and sensing prescriptions
• Supporting the clinical team and admin colleagues under the direction of the Admin Team Lead
• Any other adhoc duties as and when required.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Date posted
18 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa323,615 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
263-CCG25-115-AD
Job locations
Chad House
Corbridge Road
Hexham
NE46 1QJ
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 18th March 2025
Closing date : 1st April 2025
We welcome your application. Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 18th March 2025
Closing date : 1st April 2025
We welcome your application.
Person Specification
Qualifications and Training
Essential

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)

Desirable

• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge
Essential

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

Desirable

• Knowledge of working in an NHS environment

Experience
Essential

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience of working in an NHS/healthcare setting
• Experience using stock and petty cash systems
• Experience of working with paper-based and electronic filing systems

Person Specification
Qualifications and Training
Essential

• OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)

Desirable

• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge
Essential

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative

Desirable

• Knowledge of working in an NHS environment

Experience
Essential

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience of working in an NHS/healthcare setting
• Experience using stock and petty cash systems
• Experience of working with paper-based and electronic filing systems