Job Description

Introduction

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

We are seeking an Administrative Assistant to join our Risk Management Partners Team in our London Office on Lombard Street. The successful candidate will be responsible for assisting with the servicing of accounts throughout the renewals lifecycle process. This includes renewal administration, preparation of presentations to insurers, processing adjustments, and preparing client reports and other documentation. The ideal candidate will have experience in the insurance industry and demonstrate a strong understanding of excellent customer service and market awareness.

How you'll make an impact

Support to the Team:

+ Raise Mid-Term Adjustments (MTA's) and send debits. + Issue policy documents and provide claims data to underwriters.
+ Offer general day-to-day support to the team.
+ Ensure accurate and timely entry of customer details into the system.
+ Assist with the renewal process, including preparation of submissions and information gathering.
+ Prepare documentation for renewals and mid-term adjustments in collaboration with Account Handlers/Executives and independently.
+ Record Management Information (MI).

Policy Issuance:

+ Maintain MI regarding policy issuance.

Renewal Questionnaire:

+ Create bespoke Renewal Questionnaires.

Claims:

+ Prepare claims experience documentation.

About You

Holding or working towards a Chartered Insurance Institute Qualification such as Dip CII/FIT is desirable. Educated to GCSE standard or equivalent. Knowledge of general insurance products, services, and classes of insurance, including underlying legal principles and practices related to risk, is desirable. Experience working to targets within a regulated, measurable framework and achieving Service Level Agreements (SLAs). Risk awareness in handling customer information. Proven experience in building rapport with clients. Strong customer service focus. Ability to identify potential risks/issues and seek advice when necessary. Due diligence and process-driven with the ability to meet deadlines. Strong communication and interpersonal skills. Good planning and analytical skills. High accuracy and attention to detail. Initiative in assisting team members. Proficiency in MS Office. Eligibility to work in the UK.

This role offers an opportunity to work in a dynamic environment where diversity is seen as a strength, and team members are empowered to achieve their career and lifestyle ambitions.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.


Below are the

minimum core benefits

you'll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.


Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.


Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.


We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.


Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.


Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.