Job Description

Description

NCH are looking for a temporary administration assistant to assist our busy ChemAqua customer service team, on a hybrid basis at our European head office in Bilston.



The role will require strong administrative skills and office experience in order to support the customer service team. This will be on a fixed term contract for a duration of 3-4 months to cover a period of maternity leave.



Please note - NCH are unable to offer sponsorship for any of our roles. All candidates will need to have the full right to work in the UK to be eligible for the position.

Key Responsibilities

Receipt, processing and forwarding of customer inquiries and orders Coordination and cooperation with the production / logistics and accounting team as well as within the local Sales Operations team and local HR/payroll teams Management of local shipments and returns Office paperwork management - including but not limited to document filing, completing pre qualification questionnaires from customers, liaising with sales colleagues for invoices Manage e-mail and telephone enquiries from clients and employees Any other required administration duties as directed by supervisor Use NCH Learning or any other Company LMS as required Ensure adherence to NCH Europe's health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees Ensure adherence with all compliance standards and operate with integrity at all times

Skills, Knowledge and Expertise

Strong customer service skills and/or experience, strong organisational skills - essential Any knowledge of Oracle or Salesforce is an advantage, any use of Oracle or Salesforce would be very beneficial Experience of working in a Shared Service environment is beneficial but not essential Confident working independently as well as able to work as a team member Ability to work effectively to deadlines and under pressure Excellent verbal and written communication skills and attention to detail Confident in dealing with employees at all levels Good organiational skills, dealing with different tasks at a time

Benefits

Company Pension
25 days holiday + Bank Holidays
4 x salary life insurance
Company Sick Pay
Comprehensive training and learning opportunities
Discounts on numerous leisure, financial and retail products
Cycle to work scheme
Technology Scheme
Employee Assistance Programme

About NCH Europe

NCH Europe exists because of its customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements.

With a presence in 25 countries and an ever growing network of sales staff; NCH Europe is one of the largest divisions of

NCH Corporation

; a US based multinational company.

We deliver best-in-class industrial maintenance solutions, with a focus on hospitality, industrial and infrastructure businesses in Europe.

Achieve sustainability goals and maximise efficiency with our unparalleled knowledge and technical competency.

At NCH Europe we believe in 'people doing business with people.' We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.