Job Description

Join Our Team at The Valleys - Practice Administration Assistant Wanted!

Are you an organised, friendly, and enthusiastic individual with a passion for great customer service? This is your chance to become a key part of our vibrant, patient-focused team at The Valleys.

We are currently recruiting for a Practice Administration Assistant to support our growing service.

This is a permanent post, based at our Moss Valley (Eckington) branch working 18 hours per week across 2 days (Wednesday and Friday)

. You'll be joining a supportive, professional team committed to delivering excellent care to our community. If you're reliable, motivated, and ready to make a real difference, we'd love to hear from you!

Main duties of the Post

As a

Practice Administration Assistant

, you'll play a vital role at the heart of our busy, welcoming medical practice. Working closely with our Patient Administration Team Leader and under the direction of our Office Manager, you'll be part of a supportive and dynamic team, helping to keep our services running smoothly for both patients and staff.

Your day-to-day will include:

Creating a welcoming and organised environment for patients, keeping our reception and waiting areas clean, calm, and professional. Managing and coordinating appointment bookings to ensure smooth patient flow. Handling patient enquiries with warmth, efficiency, and care - both face-to-face and over the phone. Supporting the team with a range of administrative tasks (mostly computer-based), ensuring everything is completed accurately and on time. Communicating effectively with all members of the primary healthcare team, helping to keep everything connected. Providing holiday and sickness cover for team members - contributing to a flexible and resilient service.
This is a busy, varied and rewarding role where no two days are the same - ideal for someone who enjoys being organised, working with people, and making a real difference.

About us

We are a successful Partnership made up of 6 GP Partners and one Pharmacist Partner, caring for a practice population of approximately 12,400 patients across two welcoming sites.

Rated

'Good' by the CQC

, we are a

patient-focused, high-performing practice

, consistently achieving strong results in QOF. As a

Level 3 Research Practice

and established

training practice

, we are proud to be at the forefront of innovative, evidence-based care - including a

total GP-led triage model

designed to ensure patients get the right care, first time.

At The Valleys,

team wellbeing is at the heart of everything we do

. We foster an open, inclusive, and supportive environment where every team member is encouraged to thrive. You'll have access to all the tools and encouragement needed to succeed - plus some great benefits, including:

30 days annual leave

(plus bank holidays, pro-rata)

NHS pension scheme

Two fully funded team social events

each year A culture that values your input, supports career growth, and prioritises work-life balance
Come join a team that's passionate about high-quality care - and just as passionate about looking after each other.

Job Types: Part-time, Permanent

Pay: 12.41 per hour

Benefits:

Company events Company pension Free flu jabs Free parking On-site parking
Work Location: In person

Application deadline: 08/09/2025
Reference ID: CMAAug25MV