Job Description

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the PWC/Administration Manager/Team Manager.
Main duties of the job
Candidates must be able to demonstrate proven recent 12 month experience in the following administration skills that are required for this post:

• Experience in a customer / patient focused environment
• Experience in Administration/Secretarial post
• Excellent communication and interpersonal Skills
• Fast, accurate typing/keyboard skills,
• Minute taking experience
• Diary Management
• A good understanding of inputting data to a database system
• A good working knowledge of Microsoft word/excel/office packages
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you may not be shortlisted

About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Details
Date posted
02 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
263-CCG25-324-HN-A
Job locations
Palmers hospital
Wear Street
Jarrow
NE32 3UX
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 2nd October 2025
Closing date : 16th October 2025
We welcome your application.
Please note this vacancy may close earlier than the date above, should enough applications be received. Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 2nd October 2025
Closing date : 16th October 2025
We welcome your application.
Please note this vacancy may close earlier than the date above, should enough applications be received.
Person Specification
Education and Qualification
Essential

• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience
Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies
Essential

• Excellent communication and interpersonal skills, both verbal and written
• Minute-taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills

Role/Team specific requirements
Essential

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics
Essential

• Discrete in handling confidential and sensitive information

Additional Requirements
Essential

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Person Specification
Education and Qualification
Essential

• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience
Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies
Essential

• Excellent communication and interpersonal skills, both verbal and written
• Minute-taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills

Role/Team specific requirements
Essential

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics
Essential

• Discrete in handling confidential and sensitive information

Additional Requirements
Essential

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Skills Required