Job Description

Every day our customers are delighted by the warm and friendly customer service offered at our Downtown Boston store.

To support the aim of providing customer service excellence and play a significant part in the operation of our Downtown Boston store, we are seeking a supervisor to oversee our Customer Accounts Office team working four days a week.

The role will focus on supervision of fellow team members in assisting a multitude of customers in a busy and varied environment, facilitating customer orders, processing customer account and purchase transactions, operating the switchboard and any other clerical duties, to ensure smooth running of the team. Reporting into the Customer Experience Manager, you will be expected to line manage effectively and be responsible for creating rotas.

The successful candidate will be enthusiastic, well organised and confident at communicating with a wide range of people.

Hours are 29 per week usually worked within store opening times. Flexibility is key, and you should be available to work an occasional differing pattern if required.

Our benefits package includes staff discount of up to 20% across all of our stores, subsidised food and drink and industry-leading rewards for long service. And as our staff trust holds 15% of our Company's shares, employees can also benefit from a share of the profits whenever dividends are paid to Shareholders.

Applicants should apply via the Indeed application process or please send a full CV and covering letter by post to Human Resources, Downtown Store Boston, Wyberton Chain Bridge, Boston, Lincolnshire, PE21 7NL, quoting job reference W1101.

Job Types: Part-time, Permanent

Expected hours: 29 per week

Benefits:

Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave On-site parking Sick pay
Experience:

administration or supervisory: 1 year (required)
Work Location: In person