Job Description

Salary
Grade D
Contract type
Permanent
Hours
Full Time
Location
Poole, Dorset, England
Location description
This is a hybrid working arrangement between RNLI Support Centre, Poole and home
Interview date
To be confirmed
Closing Date
01-12-2025
Reference
20735
Documents (please view all documents)
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Internal vacancy
The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI
About us
The Royal National Lifeboat Institution is a charity that provides, on call, a 24-hour lifeboat search and rescue service and a seasonal lifeguard service. Our lifeboat crews and lifeguards need a dedicated, professional, and talented team behind
The People Administration team provide an effective and efficient administrative HR service to our staff and volunteers throughout their time at the RNLI from onboarding through to exit. This role is to support the People Administration Manager and manage the team of administrators on a day-to-day basis.
Some of the benefits

• Salary Grade D
• Annual performance related pay scheme
• Flexible working and remote working available
• 26 days annual leave plus bank holidays
• Outstanding pension scheme
• Life assurance
• Health and dental cashplan available

About the role
As a People Administration Supervisor at the RNLI, you will be responsible for the shared line management of the People Administrators; ensuring they have the guidance, support, and resources they need to continue to offer a great service to the organisation. Your key tasks will be to:

• Prioritise and delegate tasks within the team to ensure a balanced workload that is flexible enough to meet demand
• Ensure deadlines and service level agreements within the team are met
• Drive continuous improvement including development of standard work and improved processes for the team
• Maintain the overall skills set of the administration team in order to meet its objectives, including carrying out one to one meetings and performance discussions, individual coaching, and development
• Provide guidance and support on basic People queries, policies and procedures, to the People Administration team, being the reference point on more difficult queries and any complaints.
• Ensure administration activity is recorded to support production of accurate People management information
• Support the HR Shared Service Manager to deliver an efficient service to the RNLI, and deputise for them where required

About you
This work is fast paced and of high volume, and the successful candidate will be highly organised and able to demonstrate the ability to evaluate priorities and make operational decisions that enable services to be delivered quickly and efficiently, whilst maintaining a level of resilience.
You will ideally have previous experience of offering management support to a team, including conducting one-to-ones, supporting team wellbeing, morale and a positive working environment.
You will have administrative experience that will enable you to get stuck in with the tasks at hand when needed whilst also being able to review where admin processes could be improved for the team.
An HR qualification is desirable but not essential.
Safeguarding
The RNLI is committed to safeguarding; protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Skills Required