Job Description

We have an exciting opportunity available for an Administration Team Leader to join our Plymouth team, working full time across our Plymouth Dental Education Facilities.

We are looking for an enthusiastic and motivated individual who will be responsible for managing a team of Dental Administrators to ensure they provide efficient and effective support. It is essential that you have demonstrable experience of managing the performance of individuals and teams, enjoy detailed work, have good communication skills and knowledge of Microsoft Office software, particularly Microsoft Excel, Word and Outlook. Previous experience of managing multi-site teams in an administrative role is desirable but not essential.

Peninsula Dental Social Enterprise (PDSE) is an award-winning Social Enterprise and Community Interest Company which provides NHS treatment and outreach services to local communities in Devon and Cornwall, and we work closely with the University of Plymouth's Peninsula Dental School to support the clinical education of its dental healthcare students.

As a social enterprise, we are a values-driven organisation with a focus on patient-centred care and addressing local oral health needs.

This role includes:

A starting salary of 28,802 per annum, rising to 32,260 on satisfactory completion of annual appraisals. 6.6 weeks holiday entitlement (pro rata), increasing after 5 years' service. Payment for holiday is included within the annual salary. We also offer a holiday purchase scheme where you can buy up to two additional weeks holiday each year. Support with your learning and development, including access to online CPD platforms plus additional CPD at our two company Away Days each year. Our Learning & Development Framework may also inspire you to consider further career development. Access to the Scottish Widows pension scheme with generous employer contributions Support for your wellbeing, including access to our Employee Assistance Programme, as well as our new Health Plan where you can claim money back towards certain health expenses, and access gym discounts and more. Access to our Cycle to Work Scheme which operates via salary sacrifice Opportunities to contribute to company development through our dedicated 'team talk' channels
This post is subject to enhanced clearance from the Disclosure and Barring Service.

Please apply via our website or you can email us at PDSE-recruitment@plymouth.ac.uk

Role: Administration Team Leader

Grade: 4

Reports to: Clinic Manager

Responsible for: Plymouth Dental Administration Team

Role summary: Based from the Plymouth Dental Education Facilities in Derriford and Devonport, the main objective of this role is to oversee the Dental Administration Team and ensure they are providing exceptional standards of administration duties across both Plymouth sites to support the delivery of dental care and treatment at each facility. The post holder will be required to travel independently between both Plymouth sites on a routine basis to manage and support delivery of clinical activity.

The post holder will be directly responsible for the motivation, support and training of all dental administration staff. This role includes but is not limited to; Line management of the dental administration team, strong leadership to monitor and maintain delivery of contractual activity, Patient interaction including appropriate use of patient management system, Call handling, Appointment booking, Student and Clinician liaison and general reception duties/administration support.

Key accountabilities:

Effective leadership of the dental administrative team. Effective line management of administration staff including all appraisal, one to one meetings, performance management, absence management and other formal processes as required Monitoring and management of contractual KPIs including call handling, clinical occupancy and patient throughput Organises tasks and activities, including maintaining the appointment book to make optimum use of clinical time and increase positive outcomes relating to patient treatment Risk assessment of and promoting Health and Safety within of the working environment Audit, investigation and objective setting to continually improve administration processes throughout PDSE Organise administration staff rotas to ensure effective cover during clinic and non-clinic time Develop and support standardisation of administration processes throughout PDSE ? Development and delivery of staff and student inductions Assist with investigating and resolving patient complaints Work with the Senior Management Team to ensure effective wait list management Monitoring of both internal and external patient referrals and pathways to provide the most effective and efficient patient care Ensure effective and compliant use of practice management system for whole patient administration function in PDSE Front of house reception duties including communicating with staff, dental students, patients both in person and on the telephone, in a courteous and efficient manner Responsible for ordering stock and supplies using an electronic ordering system Assist with the administration of patient satisfaction questionnaires, research and audits Handling patient payments The post holder will be required to work at both Plymouth Facilities but, with reasonable notice, may be asked to work at or attend meetings at all of the DEF's in the Peninsula The post holder will be required to attend training locations away from their main place of work and may be asked to undertake any necessary training in support of the duties required To ensure that all information relating to patients, staff and students gained through DEF employment is kept confidential
Measures of success:

Demonstrable attention to detail Innovative thinking to improve procedures and processes Successful outcomes to items listed in the role summary and other delegated tasks Successful delivery of KPIs and objectives agreed with manager and as part of the performance development review Positive stakeholder feedback Meets deadlines Manages competing demands
Knowledge, Education and Training:

Further education/qualification in relevant field preferred but industry experience acceptable if able to demonstrate the skills, knowledge and ability to work to this level Fluent in written and spoken English language Good, effective written and verbal communication skills ? Understanding the confidentiality and measures to implement it ? Willing to undertake further training
Skills:

Excellent people management, communication and interpersonal skills ? Ability to influence, motivate and lead Ability to problem solve and effectively communicate with patients, students and other stakeholders Ability to cope well under pressure and be able to solve non-routine problems and enquiries in a busy environment Ability to be assertive and use own initiative in sensitive circumstances Understanding of confidentiality in the working environment Ability to work well as part of a team Good organisational skills with the ability to plan and prioritise tasks Willingness to work flexibly to meet the needs of the service
Job Type: Full-time

Pay: From 28,802.00 per year

Benefits:

Company pension Cycle to work scheme
Work Location: In person