Job Description

London, Greater London, South East, England
25750 - 26250 per annum
Administrative and Technical Assistant
Location: London
Salary: Circa 26,000 (dependent upon experience)
Hours: Monday - Friday, 8:30am - 5:30pm (1-hour lunch break)
Are you highly organised, proactive, and tech-savvy?
Do you enjoy supporting a busy team and being the go-to person who keeps everything running smoothly?
If so, we'd love to hear from you.
We are seeking an Administrative and Technical Assistant to join our London-based technical support team. This role is vital in ensuring we deliver excellent service to our clients and provide seamless coordination within the team.
The Role
You will be the first point of contact for many client enquiries, responsible for managing inbound communications, coordinating workloads and diaries, onboarding new clients, and liaising with suppliers. Over time, you'll also develop the skills to provide basic technical support, helping our team deliver the highest level of service.
Key Responsibilities

• Answer and manage inbound client enquiries promptly and professionally
• Coordinate technical support requests and assist with scheduling site visits
• Respond to new business enquiries and coordinate responses with the technical team
• Support onboarding of new clients and maintain excellent client relationships
• Identify opportunities to improve client support processes
• General office administration and maintaining a professional office environment

Skills & Experience Required Essential:

• Experience working on Apple/Mac systems
• Previous experience coordinating and supporting team workloads
• Excellent written and verbal communication skills
• Strong planning skills and attention to detail
• Ability to manage multiple tasks and priorities independently

Desirable:

• Higher education qualification
• Experience within an IT or technical support environment

Personal Qualities We're looking for someone who is:

• Resilient, motivated, and proactive
• Friendly, outgoing, and positive
• A strong team player but equally confident working independently
• Able to use initiative and common sense in problem-solving

What We Offer

• Competitive salary of 26,000 (dependent on experience)
• Supportive and friendly team environment with opportunities to develop technical knowledge
• A role where no two days are the same and your contribution makes a real impact

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
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Skills Required