Job Description

Work base: Galw Gofal

Join Our Team as an Administrative Assistant


Are you looking to make a real difference in your community? We're looking for a motivated and organised individual to join Galw Gofal, a bilingual 24/7 call monitoring service that supports people to live independently and respond to out-of-hours emergencies.





This is a fantastic opportunity to work in the council, contributing to a service that makes a real difference in people's lives.

What You'll Be Doing:

Supporting the team with clerical tasks such as typing, filing, data input, and managing spreadsheets. Handling telephone and email enquiries professionally and promptly. Maintaining accurate records and ensuring confidentiality at all times. Record and prioritise telecare referrals including amendments and terminations of service. To input all information received accurately onto the call monitoring platform, carry out validation and maintain all work folders.

What We're Looking For:

A positive attitude and willingness to learn. Good communication skills in both Welsh and English (Level 4 Welsh required). Basic IT skills and familiarity with Microsoft Office. Ability to work well in a team and manage your own workload. Emotional resilience and a commitment to safeguarding vulnerable individuals. Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.


Whether you're just starting out or looking for a new challenge, this role offers a great opportunity to grow and thrive in a welcoming environment.

Manager details for informal discussion:

Nick Mccavish, Regional Strategic Manager


( nick.mccavish@conwy.gov.uk / 01492 575240)

Welsh Language Skills:

The ability to communicate in Welsh is essential for this post, however we welcome applications by Welsh learners / persons willing to learn Welsh to the appropriate level (courses are available through work). We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


Click here to discover the benefits of joining Team Conwy.


Learn more about our recruitment process by visiting our Recruitment Process Page


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.