Job Description

Administrative Assistant/Customer Service

Job brief

Ashford Orthodontics in Sunderland is now part of Amalgamated Labratory Solutions (ALS), who are building Europe's leading, most innovative and technologically advanced dental manufacturing business. This is an exciting opportunity to be part of a first-class, forward-thinking and ever expanding company.

We are looking for a responsible Dispatch / Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include answering and directing phone calls, providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.

What does an Administrative Assistant do?

Administrative Assistant responsibilities include prioritising work arriving in the lab, communicating with clients and colleagues, problem solving and working in a busy environment. The ideal candidate should have excellent oral and written communication skills, exceptional attention to details, be extremely adaptable, able to work independently and be able to organize their work using tools, like MS Excel and office equipment.

Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.

Responsibilities

Answer and direct phone calls

Provide Exceptional customer service

Identify and prioritise incoming work into important needs of production

Use dental software to receive and download scans

Scan models and maintain filing of confidential scans

Dispatch outgoing work

Provide general support to visitors

Act as the point of contact for internal and external clients

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Accurate invoicing of work, ensuring check postage charges, work and practice details

Requirements

Proven experience as an administrative assistant or call centre staff

Knowledge of office management systems and procedures

Working knowledge of office equipment, like printers and fax machines

Proficiency in MS Office

Excellent time management skills and the ability to prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

Dental Knowledge preferred but not essential

Minimum 5 GCSE's including Maths and English

In return, you will receive full training, support and the opportunity to progress and grow.

Job Types: Full-time, Permanent

Pay: 22,308.00-23,400.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Work Location: In person

Application deadline: 10/10/2025