Job Description

An opportunity has arisen for an enthusiastic and self-motivated person to join the physiologist staff of the Multidisciplinary Respiratory Team for the Lung Function Unit based at Russells Hall Hospital.
This is a permanent post and the successful applicant is not expected to have experience in any of the main duties. Full training will be provided in all aspects of the job and the post holder's competence to perform any given task will be assessed. The post-holder will be required to complete an in-house training programme and attain the required levels of competence.
Main duties of the job
The post-holder will be required to answer telephone queries, generate patient appointment letters, gather sleep service consumables and other similar duties working in an office environment.
Unfortunately, due to our current staffing levels and workload pressures we cannot accommodate any informal visits to the department and therefore apologise for this in advance.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Details
Date posted
23 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year PA
Contract
Permanent
Working pattern
Full-time
Reference number
253-0925-7442158
Job locations
Lung Function Unit - Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HR
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential

• GCSEs in Mathematics and English Grade 4 (or equivalent) or above

Desirable

• Typing / Work Processing qualification Level 1

Knowledge and Training
Essential

• Awareness of patient confidentiality and how to apply this in an administrative setting

Desirable

• Awareness of the challenges within the NHS

Experience
Essential

• Previous administrative or clerical experience
• Experience of using IT systems and Microsoft Office packages, including Word, Excel, Access, Outlook

Desirable

• Previous experience in an administrative role within the NHS

Communication & Relationship Skills
Essential

• Excellent oral and written communication skills
• Able to actively participate and contribute to team / office discussions / meetings
• Desire to deliver an excellent administrative service to ensure the delivery of safe and effective patient care
• Able to work as part of a team
• Willingness to cover colleagues during periods of absence
• Good customer care skills

Analytical & Judgement Skills
Essential

• Able to use initiative to make judgements to resolve queries or when to refer to senior staff

Planning & Organisational Skills
Essential

• Good organisational skills
• Able to work in a demanding environment and manage competing demands

Physical Skills
Essential

• Accurate keyboard skills
• Willing to undertake any necessary training to meet the requirements of the role
• Flexible to meet the demands of the role
• Punctual and reliable

Equality, Diversity, Inclusion and Trust Values
Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Person Specification
Qualifications & Education
Essential

• GCSEs in Mathematics and English Grade 4 (or equivalent) or above

Desirable

• Typing / Work Processing qualification Level 1

Knowledge and Training
Essential

• Awareness of patient confidentiality and how to apply this in an administrative setting

Desirable

• Awareness of the challenges within the NHS

Experience
Essential

• Previous administrative or clerical experience
• Experience of using IT systems and Microsoft Office packages, including Word, Excel, Access, Outlook

Desirable

• Previous experience in an administrative role within the NHS

Communication & Relationship Skills
Essential

• Excellent oral and written communication skills
• Able to actively participate and contribute to team / office discussions / meetings
• Desire to deliver an excellent administrative service to ensure the delivery of safe and effective patient care
• Able to work as part of a team
• Willingness to cover colleagues during periods of absence
• Good customer care skills

Analytical & Judgement Skills
Essential

• Able to use initiative to make judgements to resolve queries or when to refer to senior staff

Planning & Organisational Skills
Essential

• Good organisational skills
• Able to work in a demanding environment and manage competing demands

Physical Skills
Essential

• Accurate keyboard skills
• Willing to undertake any necessary training to meet the requirements of the role
• Flexible to meet the demands of the role
• Punctual and reliable

Equality, Diversity, Inclusion and Trust Values
Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Skills Required