Job Description

Are you wanting the opportunity to join a growing, established business with an excellent reputation and looking to develop your career in a varied and positive atmosphere? Are you self-motivated with a strong work ethic? Do you have a high level of written and verbal English communication skills? If you this sounds like you, then joining Erudite Training Ltd and being part of our team providing admin support to our Lecturers and students is the position you have been looking for.

Administrative Assistant

Erudite Training Ltd - Dukinfield, Tameside

Closing date 24th October 2025

12.25 to 12.60 per hour (dependent upon experience)

This is a job share, so we are looking for two people to split the role, and hours of attendance, between them (ideally 20 hours each).

Training appropriate to the role will be provided.

Job Summary:

To provide course administrative, clerical & operation support for lecturers and students

To maintain a clean and safe working environment

To act as first point of contact for those using the training centre

To provide social media content and assist with marketing of Erudite Training.

Duties and Responsibilities (To be part of a team providing the following)

Rapid and accurate processing of bookings, payments, payment plans and exams.

Provide course administrative support in relation to all training activities.

Ensure all exam and assessment documentation is filed and process accurately every time as we are subject to regular quality assurance visits from awarding bodies.

Continuous engagement, creation and monitoring of sales leads through inputting data, phone calls, emails, texts and team communication.

To provide frequent reports to centre staff on course levels and sales.

Maintain quality assurance documents and liaise with the EQA and IQA as required.

Organise invigilation of examinations including scheduling staff, IT equipment, course dates and times.

Provide basic troubleshooting and support for users of IT equipment and photocopiers.

Develop administrative techniques and processes in consultation with other members of staff.

Provide flexible and ad-hoc cover for other colleagues and as directed by your line manager.

Maintain stock levels of day to day supplies within the training centre.

The list of duties and responsibilities is by no means exhaustive and the post-holder may be required to undertake other relevant and appropriate duties as required.

Knowledge - Experience - Skills Required

(Evidenced through Proforma, supporting letter, interview, practical test)

A high level of written and verbal English communication skills.

An excellent level of proficiency in MS Office outlook, word & excel.

Excellent customer service skills.

You will ideally be able to type at a good speed, commensurate with data entry.

You will have experience of managing and prioritising workload to meet strict deadlines in an administration environment with high volumes of varied work.

You will have achieved qualifications to at least GCSE Maths and English Grade A to C or equivalent.

Additional qualifications in the use of MS Office, business administration, typing or equivalent are likely to be a distinct advantage.

Evidence of working with high quality, written communications to customers would be extremely desirable.

Your own transport would be an advantage but not essential.

Effort and Environment

(Evidenced through Proforma, supporting letter, interview, practical test)

You will be self-motivated with a strong work ethic.

You will be calm under pressure and be able to absorb complex information quickly.

You will have a good attention to detail, be able to think critically and solve problems.

You will be able to prioritise work to take account of frequent interruptions to deal with enquires and take telephone bookings and payments.

Concentration will be required for extended periods, for typing invoices, specifications, letters, reports and other items.

There is a periodic requirement to lift moderate loads (e.g. stationary, deliveries, office equipment, display boards, furniture).

You will be committed to your own personal development and keeping up to date with administrative technology and practice.

Communication

(Evidenced through Proforma, supporting letter, interview, practical test)

Be sensitive to the needs of the business.

Support Erudite Training by acting as a central hub for communication and information.

Show empathy towards other members of staff.

Attend staff meetings, collate agendas and write minutes as required.

Maintain and develop, positive and professional working relationships with customers, suppliers, other members of staff and students.

Risk Management

You will follow risk management procedures at all times and identify any potential hazards in the workplace, reporting these to your line manager. If in doubt speak to your manager or a senior member of staff for guidance. We are all responsible for maintaining a safe working environment.

The Company

Erudite Training are a well-established and rapidly growing training company, specialising in Electrical Qualifications. We offer a full range of electrical courses for both beginners and for those advancing their careers or keeping up to date with changes in The Regulations.

We pride ourselves on excellent teaching, small class sizes and high achievement rates. We believe the standard of our training is the very best quality and value available. As a result of this, a large percentage of our business still comes through recommendation and repeat business, which is evident in our online reviews.

It is important to us that all aspects of the learner's experience with us is outstanding - from first contact to certification. We are expecting the successful candidate for the position to maintain and develop these high standards.

Expectations

Your core hours are detailed in your contract.

We expect you to have a strong work ethic, act highly professionally at all times and maintain confidentiality of data relating to courses and candidates in accordance with The Data Protection Act.

Use of personal mobile phones, texting and social media is permitted only during your break or lunch times. We expect administrative staff to provide phone call and office cover at all times and to therefore stagger their break/lunch with one another.

Benefits

20 days holiday + Bank Holidays + 1 additional day for each year of service up to five days.

Are you looking for the opportunity to join a growing, established business with an excellent reputation and to develop your career in a varied and positive atmosphere? If so, come and join us at Erudite!

Job Type: Part-time

Pay: 12.25-12.60 per hour

Work Location: In person