Job Description

The post holder will be responsible for a range of general administrative and clerical functions including data input onto spreadsheets and databases and word processing. This will include typing documents, retrieving and preparing patient records, filing and entering information onto computer systems in accordance with Trust policies.
The post holder will be the first point of contact for clients to the establishment; this will include dealing with routine queries and providing information to patients, relatives and staff either face to face or over the phone. The post holder may be required to provide reception cover in a designated area.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Details
Date posted
15 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
185-84939-11516
Job locations
Royal Devon and Exeter Hospital
Barrack Road
Exeter
Devon
EX2 5DW
Job description
Job responsibilities
For more information on the and Responsibilities please click the link below.
More detail about the role
The Administrative Assistant will be based in the Royal Devon and Exeter hospital and will work under the supervision of the Administration Supervisor and Associate Head of Audiology. They will be required to work 37.5 hours a week over a 4 day period. The post holder will fulfil all administration tasks and work as part of a team. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager.
Speciality Specific Information:

• Generally develop good communications and working relationships with all colleagues
• Performing general administrative and reception duties
• Responding quickly and effectively to visitors/patients when they arrive in the department
• Agreeing appointments with patients in person and on the telephone scheduled and ad hoc.
• Accurately booking appointments based on outcomes from outpatient appointments
• Taking accurate messages and pass on, or deal with as appropriate
• Full and accurate and proper use of the Patient administration system (Epic software)
• Full and accurate use of the Audiology Auditbase system
• Liaising with other trust personnel
• Working flexibly with other members within the team
• Being able to work well under pressure, to tight deadlines and be capable of prioritising
• Observing and adhering to the strictest confidentiality regarding information to which you have access and to comply with the Data Protection Act.

Working Pattern: 8am-6pm over 4 days
Interview Date: 3rd October 2025
For further information please contact: Anna Trotter, Associate head of Audiology on 01392 402224 or a.trotter1@nhs.net
This is a fixed term contract from 31st October 2025 until 31st October 2026. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. Job description
Job responsibilities
For more information on the and Responsibilities please click the link below.
More detail about the role
The Administrative Assistant will be based in the Royal Devon and Exeter hospital and will work under the supervision of the Administration Supervisor and Associate Head of Audiology. They will be required to work 37.5 hours a week over a 4 day period. The post holder will fulfil all administration tasks and work as part of a team. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager.
Speciality Specific Information:

• Generally develop good communications and working relationships with all colleagues
• Performing general administrative and reception duties
• Responding quickly and effectively to visitors/patients when they arrive in the department
• Agreeing appointments with patients in person and on the telephone scheduled and ad hoc.
• Accurately booking appointments based on outcomes from outpatient appointments
• Taking accurate messages and pass on, or deal with as appropriate
• Full and accurate and proper use of the Patient administration system (Epic software)
• Full and accurate use of the Audiology Auditbase system
• Liaising with other trust personnel
• Working flexibly with other members within the team
• Being able to work well under pressure, to tight deadlines and be capable of prioritising
• Observing and adhering to the strictest confidentiality regarding information to which you have access and to comply with the Data Protection Act.

Working Pattern: 8am-6pm over 4 days
Interview Date: 3rd October 2025
For further information please contact: Anna Trotter, Associate head of Audiology on 01392 402224 or a.trotter1@nhs.net
This is a fixed term contract from 31st October 2025 until 31st October 2026. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Person Specification
General Requirements
Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Skills Required