Job Description

Job Title:

Quality Assurance & Risk Administrator

Salary:

25,500 - 27,000

This is dependant on your qualifications, if you do not have relevant qualifications we can put you through these.

Job Type:

Full time (40 hours pw)

About the Company:

LetsGoCover, a young and dynamic firm specialising in Life, Critical Illness Insurance, and Income Protection, is seeking a talented Quality Assurance & Risk Administrator to join our ever-growing team at our office location in Farnborough. LetsGoCover is committed to delivering outstanding customer experiences and supporting our clients.

The Opportunity:

As a result of our continuous success and expansion plans, we are seeking a capable and detail-oriented Quality Assurance & Risk Administrator to join our team. You will play a crucial role in ensuring the quality of our customer interactions, including monitoring calls, conducting file checks, and maintaining communication channels with our clients. A key element of the role will involve using advanced Excel skills to analyse data, track performance metrics, and support compliance reporting. You will work closely with our sales team to deliver constructive feedback, provide training, and implement changes to rules and procedures. Strong experience with Excel is essential, and formal Excel qualifications (e.g., Microsoft Excel Certification) would be a distinct advantage.

This is a great opportunity for someone who is analytical, highly organised, and eager to contribute to maintaining and enhancing high-quality standards across the business.

Key Requirements:

? Strong attention to detail.

? Excellent organisational and communication skills.

? Experience in working with Excel & Data Analysis is essential.

? Ability to work under pressure and meet strict deadlines.

? A team player with a positive and professional attitude.

? Experience in a financial company working within FCA guidelines will be advantageous.

Opportunities & Benefits:

? Personal development opportunities with room for career progression

? A clear path for progression from day 1

? Qualification opportunities (CII Foundation, ICA Compliance & ICA Advanced risk & governance)

? Private Health Insurance

? Pension Scheme

? Employee referral scheme up to 1,250 per referral

? No contracted weekend hours

? Workplace wellbeing support

? Enhanced annual holiday (28 days entitlement and additional time over Christmas)

? Gym membership

? Onsite parking with highly discounted rate

Prerequisites:

? Customer Service experience essential.

? Clean credit history with any past issues having been resolved.

? Complete employment history for the last 12 months.

? Successful applicants will undergo a DBS/CRB check before the start of employment.

Job Types: Full-time, Permanent

Pay: 25,500.00-27,000.00 per year

Benefits:

Company events Company pension Gym membership Health & wellbeing programme On-site parking Private medical insurance Referral programme
Work Location: In person

Application deadline: 05/08/2025