Job Description

Role

Administrative Assistant

About us

Rock is a travel brand on the rise, specialised in the development, manufacture, marketing and distribution of fashion-conscious luggage and travel goods.

We are an ambitious, dynamic and fast-growing company, with an open, friendly, and supportive culture.

Our offices are based in Perivale in West London (10-minute walk from Perivale tube station on the Central Line).

About the role

We are looking for an enthusiastic, professional, well organised and diligent individual who can work to strict deadlines whilst paying attention to detail. You will work both individually and within our general office team.

The key duties are:

Processing wholesale and dropship orders using our own OMS (order management software) and customer order portals. Answering the phone, dealing with and/or redirecting customer queries. Arranging pallet and loose load shipments: communicating with carriers and customers, preparing labels and paperwork. Preparing commercial invoice and packing list paperwork for international shipments. Updating stock lists. Assisting with customer service during busy periods

Requirements

Excellent written and spoken English - ability to communicate clearly and sensitively with customers by phone and email. Good level of numeracy Good level of general computer literacy (MS Outlook/Word/Excel). Experience using order management, stock management, ecommerce or accounting software preferred. Excellent organisational skills and attention to detail are essential Ability to multi-task, prioritise and work on your own initiative Knowledge/experience of e-commerce platforms preferred but not essential

Benefits

Hardworking, ambitious, but friendly and informal work environment Opportunity to progress and develop the role Regular 35 hours per week 20 days annual leave plus Bank Holidays Pension scheme Employee discount

Hours

: Monday - Friday, 9am-5pm

Location

: Office-based in Perivale, West London (10 min walk from Central line)

Salary

: 25,000-30,000 dependent on experience

Expected start date

: ASAP

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Casual dress Company pension Employee discount Sick pay
Ability to commute/relocate:

Greenford: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person