Job Description

About Us

Pass Tech is one of the UK's leading education providers, offering innovative online learning and exam solutions to learners nationwide. We work in close partnership with training providers, colleges, and awarding organisations to help individuals gain the qualifications they need to progress.

Our mission is to break down barriers to education through technology, accessibility, and exceptional service. As an approved exam centre for multiple awarding bodies, we pride ourselves on delivering a seamless, supportive assessment experience for learners and partners alike.

By joining our team, you'll be part of a fast-growing EdTech company that values integrity, efficiency, and positive learner outcomes. Our culture is collaborative, ambitious, and centred on making a real difference in people's lives.

The Opportunity: Admin Assistant (Learner Support & Exam Admin)

We're looking for an enthusiastic and detail-oriented Admin Assistant to join our learner support team. This is an ideal opportunity for someone with a strong academic background and a passion for helping others succeed.

Key responsibilities include:

Processing exam registrations and supporting learners through their course and assessment journeys Communicating with learners via phone and email to provide guidance and reassurance Maintaining accurate records and handling sensitive learner information with care Using our in-house systems to ensure a smooth and efficient learner experience
This is a phone-based role, focused entirely on supporting--not selling to--learners. You'll need to be confident using a computer, writing professional emails, and speaking with learners in a clear and friendly manner. Full training will be provided on all systems and processes.

Why Work With Us?

Join a dynamic EdTech business with a relaxed dress code and modern office space Be part of a young, friendly team that regularly takes part in charity events and fun initiatives like "Starbucks Fridays" Work for a company that genuinely makes a difference; our learners are often adults looking to upskill, retrain, or gain access to further education or employment opportunities Contribute to some of the UK's most respected education brands, including MME and Pass Functional Skills
If you're looking for a meaningful role in a fast-paced, purpose-driven business, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 24,500.00-25,500.00 per year

Benefits:

Casual dress Company pension Flexitime On-site parking Referral programme
Ability to commute/relocate:

Harrogate HG3 2XA: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work Location: In person