Job Description

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.
An opportunity has arisen for an enthusiastic and organised individual to join the Powys Teaching Health Board Community Nursing Team.
We are looking to appoint a Band 2 Administrator for 15 hours per week to support the Community Nursing Team, based in Knighton Hospital.
Proficient IT skills (including experience of Microsoft Office) will be required as the post holder will be undertaking a variety of administrative duties to assist the day-to-day running of the department. The successful candidate will also possess excellent telephone and written communication skills.
The ideal candidate will have experience of working in a healthcare setting .
Main duties of the job
The Administration Assistant will provide a comprehensive frontdesk/administrative support service to the department.
This will include;
Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.
Acting as a first point of contact for the department.
Answering telephone calls, taking messages accurately.
Dealing with routine and specialist enquiries in a pleasant and helpfulmanner, communicating relevant information to the relevantdepartments/person, referring to others as appropriate.
Photocopying and word processing documents, letters, emails, minutes and reports when required.
Monitor, ordering and maintain adequate stock levels regularly.
Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Details
Date posted
13 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,833 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
070-AC130-1025
Job locations
Knighton
Knighton
LD7 1DF
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential

• Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
• RSA/OCR II qualification or equivalent demonstrable skills

Desirable

• NVQ Business Administration Level 2
• Knowledge of Data Protection Act

Experience
Essential

• Experience of producing correspondence
• Experience of customer service / first point of contact support
• Proven proficiency in the use of IT software (including MS Office)
• Knowledge of office practices and able to establish new processes

Desirable

• Previous experience in an office environment
• Previous experience of establishing new processes

Aptitude and Abilities
Essential

• Ability to work as part of a team or as an individual
• A positive attitude and able to act on feedback
• Ability to communicate clearly and effectively
• Ability to be polite when dealing with difficult, impatient or upset people

Desirable

• Ability to speak Welsh

Values
Essential

• Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)

Other
Essential

• Ability to travel between PTHB sites
• Able to work flexible including weekends

Person Specification
Qualifications and Knowledge
Essential

• Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
• RSA/OCR II qualification or equivalent demonstrable skills

Desirable

• NVQ Business Administration Level 2
• Knowledge of Data Protection Act

Experience
Essential

• Experience of producing correspondence
• Experience of customer service / first point of contact support
• Proven proficiency in the use of IT software (including MS Office)
• Knowledge of office practices and able to establish new processes

Desirable

• Previous experience in an office environment
• Previous experience of establishing new processes

Aptitude and Abilities
Essential

• Ability to work as part of a team or as an individual
• A positive attitude and able to act on feedback
• Ability to communicate clearly and effectively
• Ability to be polite when dealing with difficult, impatient or upset people

Desirable

• Ability to speak Welsh

Values
Essential

• Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)

Other
Essential

• Ability to travel between PTHB sites
• Able to work flexible including weekends

Skills Required