Job Description

Join Our Client's Team at South Gloucestershire Council as an Administrator in the licencing Team!
Are you an organised, enthusiastic individual with a passion for providing excellent customer service? Do you thrive in a dynamic environment where your administrative skills can shine? If so, we have an exciting opportunity for you!
Position: Administrator - licencing Team
Location: Hybrid (3 days in the office, 2 days home working)
What You'll Do:
As an Administrator within our licencing Team, you'll play a pivotal role in ensuring efficient, responsive, and high-quality administrative support to both our customers and team members. Your key responsibilities will include:

• Managing an email inbox, promptly answering queries or directing them as necessary.

• Overseeing the licencing database to maintain accurate and up-to-date records.

• Logging licencing applications in the Uniform system with precision and care.

• Processing payments for licencing applications efficiently.

Booking appointments and facilitating presentations to enhance customer experience.
Who We're Looking For:
To succeed in this role, you should possess the following qualifications and skills:

• Work experience in an office-based administrative role (experience in a licencing-related capacity is desirable but not essential).

• NVQ Level 3 (or equivalent) in Customer Service or Administration.

• Proven experience in taking payments and making appointment bookings.

• Outstanding customer service and communication skills to interact effectively with clients and team members.

• Essential experience in managing a database system (experience with the 'Uniform' package is a plus!).

Why Join Us?
This is more than just a job; it's an opportunity to grow and make a meaningful impact. Here's what you can expect:

• A supportive and friendly work environment that values your contributions.

• Hybrid working arrangements that promote work-life balance.

• Opportunities for professional development and career advancement.

• The chance to be part of a dedicated team committed to delivering exceptional service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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