Job Description

Purpose of Role

The Administrative Assistant provides high-quality and accurate administrative support across the business, with a particular focus on HR administration for clients using the Practical HR software platform, YourHR.space, and support to Client Services.

The role also provides general office support and acts as a key point of contact for incoming calls, helping to ensure smooth and professional day-to-day operations.

Key Duties and Areas of Responsibility

1. Outsourced HR Administration:

Provide accurate and timely administrative support to Outsourced HR services, including:

Preparing HR documents, letters, and contracts of employment from templates Uploading content and carrying out data entry on client YourHR.space sites Running absence and other HR-related reports as required Liaising with clients in a professional and helpful manner

2. Document Drafting:

Provide accurate drafting support relating to handbooks and contracts of employment, including:

Attending drafting meetings with consultants Taking accurate notes using agreed questionnaires Drafting documents using Practical HR templates to reflect client requirements Coordinating with clients and consultants on amendments Updating project spreadsheets and tracking progress Developing knowledge of HR documentation and content

3. Consultant Support:

Provide general administrative support to HR Consultants as required, including:

Preparing and formatting documents Setting up meetings Assisting with document collation and organisation Preparing Employment Tribunal bundles, including collating, indexing, and scanning documents

4. YourHR.space and YourHR.guide:

Provide administrative support for updates to YourHR.space and YourHR.guide Carry out quality control reviews on new or existing sites as required Send notifications and set up announcements Build product knowledge and become proficient in the use and support of both platforms

5. Client Services, Website, and Events:

Support the development of videos using Synthesia (training provided) Develop knowledge of the software and how it can be used within the business Prepare order forms as requested Assist with organising events such as webinars and exhibitions Monitor and respond to emails, including shared and general inboxes

6. General Office Duties and Administration:

Carry out general office and administrative duties, including:

Updating Zoho CRM Data entry and maintaining accurate records Creating and maintaining spreadsheets Providing support and cover for timesheet processing, including new client set-up and changes Assisting with organising meetings, including team meetings and client Zoom calls Sourcing and purchasing office and marketing supplies Providing holiday cover for timesheet processing Maintaining a tidy, organised office environment

7. Telephones and Front-Line Contact:

Act as an early point of contact for incoming calls via relevant hunt groups Answer calls in a friendly, enthusiastic, and professional manner Take accurate messages and direct calls appropriately Log information on Zoho CRM as required Take enquiry details when Client Services are unavailable

8. Other Responsibilities:

Complete a weekly report Undertake any other reasonable duties as required This list is not exhaustive, and responsibilities may evolve in line with business needs

Training and Development:

Take a pro-active approach and responsibility for personal development Complete recommended activities, reading and training to support knowledge, skills development and effectiveness in the role

Key Performance Indicators (KPIs):

Accurate completion of administrative tasks with excellent attention to detail Efficient processing of administrative and support activities Effective and accurate handling of calls and messages Positive client feedback Completion of tasks within agree timescales Demonstration of Practical HR behavioural competencies

Skills and Experience:

Excellent administrative skills Strong IT skills with the ability to learn new systems and software quickly Professional, friendly, and confident telephone manner Strong organisational skills with the ability to prioritise workload Ability to work effectively under pressure

Personal Attributes:

Proactive, uses initiative, and takes ownership of responsibilities Accountable and acts positively to feedback Enthusiastic, keen to learn, and committed to personal development Genuinely enjoys supporting colleagues and clients Personable, professional, friendly, and approachable Flexible, enjoys variety, and willing to "muck in" Remains calm and effective under pressure
Job Types: Full-time, Permanent

Pay: 24,800.00-28,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Application question(s):

Do you have prior experience specifically in HR administration?
Experience:

Administrative: 3 years (preferred)
Language:

English (required)
Work Location: In person