Job Description

To provide comprehensive, high quality organisational and administrative support to the Managing Director and Senior Leadership Team to ensure that their time is used effectively and efficiently to meet the needs of the business. To manage and maintain the upkeep of the Practicing Privileges of RNOH Private Care Consultants.



To provide Personal Assistant support to the Managing Director, Director of Clinical Services.



Responsibility for the provision of office management services to the Division



To provide Administration and Operational Support to the wider Senior Management Team



Practicing Privileges and MAC



At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

Scored above the national average for the People Promises:

"We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.

Ranked #1 among all Trusts in North and Central London for all People Promises and themes.

Ranked #1 among all Acute Specialist Trusts for "We work flexibly."



At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ?



Joining our organisation means enjoying a wide range of staff benefits, including:



24/7 access to wellbeing support through our Employee Assistance Programme.

A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.

A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.

Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare



At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.



To provide Personal Assistant support to the Managing Director, Director of Clinical Services including;

Complex diary management:

assess competing priorities in order to resolve problems where there are conflicting commitments

Email management:

oversee all incoming/outgoing emails, oversee all incoming/outgoing meeting requests, flag and advise on any updates and important/urgent messages, progress and delegate requests as appropriate

Prepare correspondence, progress/chase responses, process and source information on behalf of the Managing Director

Manage meetings as required including preparation of the agenda, taking and distributing minutes, recording actions and ensuring their completion



Responsibility for the provision of office management services to the Division, including:



Organise and maintain Private Care folders on the shared drive

Document control, ensuring that all templates are in current format and versions are appropriately tracker

Management of the fourth-floor meeting room, catering and any other special requirements

Dissemination of postal correspondence

Ensuring stock and stationery is properly managed

Booking and monitoring the use of taxis and courier



T o provide Administration and Operational Support to the wider Senior Management Team



Plan and manage the induction programme for all new hires within the Division

Train as a super user of key non-clinical Trust systems and use this knowledge to train other team members and new hires

Use project management skills to assist the Senior Management Team with the implementation of actions to develop and transform the Division. Create action and issue logs and ensure that they are kept up to date

Use initiative in determining the action to be taken when receiving complex queries and demonstrate an understanding of the appropriate priority

Support the Managing Director and Senior Leadership Team in the preparation of key reports and presentations, including monthly performance review documentation, ensuring that they are accurate and presented to a high standard

Undertake projects, research, administrative assignments, budget management and other administrative duties as required



Create and maintain an asset register for Private Care



Maintain a calendar of all reports and submissions due and ensure those responsible for submission are aware, reminded and compliant with the relevant timescales

Monitor the Division's risk register and ensure that risks are appropriately tracked and managed to enable a proactive resolution

Manage and track any complaints within the Division, ensuring that Private Care' meets its obligations to respond within the specified timescales and that the response is of a high quality

Collate key themes and learnings from feedback, complaints and incident reports and work with the Head of Operations and Director of Clinical Services to develop and implement a cycle of continuous improvement, ensuring that learnings are captured and action plans are put in place to avoid recurrence



Practicing Privileges and MAC



Manage, track and maintain practising privileges documentation for Consultants working privately at the Trust

Assist in the on boarding of new consultants requesting private practicing privileges with the RNOH Trust, following and amending SOP.

Act as a key point of contact for Consultants and their Private Medical Secretaries to coordinate the timely resolution of issues, escalating them to different Trust departments as required

Secretary to the Medial Advisory Committee