Job Description

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Administrative Assistant - Band 3 - Carlisle
Up to 37.5 hours available. Mon-Fri between 9:00-17:00. Hours negotiable within office times.
An exciting opportunity has arisen to work as part of a busy administrative team in support of the Physical Health and Rehabilitation Service.
The overall service is comprised of five core service areas: * Persistent Physical Symptoms Service (PPSS)

• Familiar Faces Service (FF)
• Locality - Long Term Conditions Psychology
• The Wellbeing Service
• Neuropsychology and Stroke Wellbeing.

The service offers specialist input to adult patients across Cumbria who experience psychological difficulties relating to their physical health.
This post holder will work as part of the administration team, supporting the patient administration, service leads, and practitioners. There will be close liaison with the existing admin support based in Keswick and Carlisle, as well as the wider Physical Health Psychology operational team
Main duties of the job
The post holder will act as first point of communication for the Physical Health and Rehabilitation Psychology Service (PHRPs).
The post holder will be expected to provide a full range of administrative assistance in support of the service, including typing, minute taking, filing, photocopying, maintaining diaries, arranging meetings, and bringing forward relevant correspondence, notes and reports as required. This role also includes taking telephone calls from clients/referrers/queries from other agencies and the public and inputting data into the electronic patients records system (EMIS).
Please see attached job description for a comprehensive summary of the knowledge, skills and qualifications require.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
09 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum pro rata
Contract
Secondment
Working pattern
Full-time, Part-time, Job share
Reference number
262-A-25-7595372-A
Job locations
The Coppice
Carlisle
CA1 3SX
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: 21.50 + Administration cost of 5.90 = 27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: 49.50 + administration cost of 5.90 = 55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: 21.50 + Administration cost of 5.90 = 27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: 49.50 + administration cost of 5.90 = 55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential

• NVQ Business and Admin Level 3, or equivalent experience
• GCSE English, Grade C and above

Desirable

• ECDL, or equivalent
• GCSE Maths, Grade C and above

Experience
Essential

• Previous file management - electronic and paper
• Diary management
• Experience of working with a clinical record of care
• Experience of planning and facilitating meetings, including minute taking
• Experience of having worked with data/ Excel packages

Desirable

• Experience of working in Health or Social Care service
• Experience or training/ supporting less experienced staff

Knowledge
Essential

• Understanding of confidentiality issues
• Importance of accurate record keeping

Desirable

• Awareness of clinical governance/ audit
• Awareness of Data Protection legislation
• IT awareness

Skills and Aptitudes
Essential

• Dealing with service users and carers in an understanding, efficient and effective manner
• Convey a professional image
• Excellent written and verbal communication skills
• Excellent team working skills
• Effective interpersonal skills.
• Good customer service skills.

Desirable

• Flexible approach
• Experience of working across cultures and religions
• Work as part of a team

Other Requirements
Essential

• Must be willing to travel to various locations across the county independently, and attend training and meetings as required
• Act in ways that support equality and value diversity

Person Specification
Qualifications
Essential

• NVQ Business and Admin Level 3, or equivalent experience
• GCSE English, Grade C and above

Desirable

• ECDL, or equivalent
• GCSE Maths, Grade C and above

Experience
Essential

• Previous file management - electronic and paper
• Diary management
• Experience of working with a clinical record of care
• Experience of planning and facilitating meetings, including minute taking
• Experience of having worked with data/ Excel packages

Desirable

• Experience of working in Health or Social Care service
• Experience or training/ supporting less experienced staff

Knowledge
Essential

• Understanding of confidentiality issues
• Importance of accurate record keeping

Desirable

• Awareness of clinical governance/ audit
• Awareness of Data Protection legislation
• IT awareness

Skills and Aptitudes
Essential

• Dealing with service users and carers in an understanding, efficient and effective manner
• Convey a professional image
• Excellent written and verbal communication skills
• Excellent team working skills
• Effective interpersonal skills.
• Good customer service skills.

Desirable

• Flexible approach
• Experience of working across cultures and religions
• Work as part of a team

Other Requirements
Essential

• Must be willing to travel to various locations across the county independently, and attend training and meetings as required
• Act in ways that support equality and value diversity

Skills Required