Job Description

Administrative Assistant - Coroner's Service, Rhondda Cynon Taf Council
Location: Rhondda Cynon Taf
Salary: 12.21-15.95 per hour
Contract: Temporary (14 September 2025 - 28 November 2025)
Hours: 37 hours per week (Monday-Friday, 08:00-16:30)
Are you a compassionate professional with strong customer service skills, ready to support your community? Network Recruitment Wales is excited to recruit an Administrative Assistant for a local Coroner's Service. This temporary role offers a meaningful opportunity to provide vital support to bereaved families, funeral directors, and hospitals during a critical time, ensuring a sensitive and efficient service.
About the Role
As an Administrative Assistant in the Coroner's Service, you'll play a key role in delivering compassionate and professional support to service users. Working closely with the Coroner Service Manager and administrative team, your duties will include:

• Answering and fielding telephone calls and emails from bereaved families, funeral directors, hospitals, and other stakeholders.
• Providing assistance to Senior, Area, and Assistant Coroners as required.
• Performing general administrative tasks, such as handling incoming mail and scanning documents.
• Supporting the council's commitment to safeguarding, health and safety, and carbon reduction initiatives.
• Undertaking additional duties as directed by the Service Director to ensure an efficient service.

What We're Looking For
Essential:

• Strong customer service experience, ideally handling sensitive communications.
• Excellent telephone and administrative skills, with the ability to manage queries professionally.
• Completion of a basic Welsh Language Induction (Level 1) or willingness to undertake it.
• Ability to work in a fast-paced environment, following procedures and legislation.
• Candidates must provide a CV, 2 years of references/work history, and a Confidentiality Agreement.

Desirable:

• Experience in a similar environment (e.g., court setting).
• Welsh language skills (Level 2-5, per RCT's Welsh Language Skills Guidance).

Who Thrives in This Role?
We're seeking a compassionate, organized individual with a focus on service users and personal effectiveness. You'll:

• Communicate clearly and sensitively, ensuring bereaved families and professionals feel supported.
• Be eager to learn, adaptable to changing priorities, and able to follow policies with precision.
• Work collaboratively while managing tasks independently in a dynamic environment.

How to Apply
Ready to support your community? Submit your CV, along with a Confidentiality Agreement and 2 years of references/work history, to us. For further details, call us on 01443 230222.
Network Recruitment Wales - Connecting Great Candidates with Meaningful Roles

Skills Required