Job Description

Are you a highly organised and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team.
You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.
About You:
You possess strong communication skills and can handle difficult and challenging conversations.
You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.
You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.
You are proactive, flexible, and can manage a diverse workload.
If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.
Main duties of the job

• Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.
• Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.
• Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.
• Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.
• Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.

About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people
Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Check out our recruitment videos Recruitment - YouTube
Details
Date posted
15 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Part-time
Reference number
380-NK229
Job locations
Chris Ellis Centre, Sittingbourne Memorial Hospital
Bell Road
Sittingbourne
ME10 4DT
Job description
Job responsibilities
Please see job description for further duties and responsibilities of the role and Person Specification. Job description
Job responsibilities
Please see job description for further duties and responsibilities of the role and Person Specification.
Person Specification
Experience
Essential

• Experience in administration and administrative work
• Experience of working co-operatively within a team
• Experience of organising own day to day work and adjusting priorities in response to the needs of others.

Desirable

• Experience of working in a health or social care setting.

Knowledge
Essential

• IT skills and a knowledge of Microsoft Packages
• Typing experience and skills

Desirable

• Knowledge of RiO patient record systems.

Person Specification
Experience
Essential

• Experience in administration and administrative work
• Experience of working co-operatively within a team
• Experience of organising own day to day work and adjusting priorities in response to the needs of others.

Desirable

• Experience of working in a health or social care setting.

Knowledge
Essential

• IT skills and a knowledge of Microsoft Packages
• Typing experience and skills

Desirable

• Knowledge of RiO patient record systems.

Skills Required