Job Description

We are looking for an enthusiastic, reliable person to join our busy, friendly practice.
We are particularly keen to hear from candidates who have experience of working in general practice.
Main duties of the job
Reception
Receiving patients and booking appointments at the Reception Desk.
Monitoring the waiting room and guiding patients to rooms.
Dealing with queries from patients asking for repeat prescriptions.
Sorting prescriptions into alphabetical order ready for collection by patients.
Handling cash for private treatment/work.
Administration
Making appointments by telephone, handling requests for home visits and taking messages.
Dealing with queries from patients asking for repeat or acute prescriptions.
Processing patients change of address and have knowledge of the Practice area.
Retrieve and file medical records ensuring strict alphabetical order is adhered to.
Other Tasks
When last to leave at the end of the day, ensure that the building is secured, alarm activated and that all electrical equipment is switched off.
Use of Equipment
Reception staff should be able to use general office equipment such as photocopier, fax and franking machine.
About us
Estuary Group Practice is a thriving training practice in the west of Swansea. We have a growing population of 20,500 patients to whom we provide healthcare services across our three sites in Gowerton, Penclawdd and Gorseinon. The practice is proud of our experienced cohesive team of 15 partners working with 1 salaried doctor, 2 practice nurses, a healthcare assistant, a practice pharmacist and a paramedic supported by over twenty non-clinical staff.
We provide a diverse range of enhanced services to our patients (such as minor surgery and contraceptive services). We have for many years been a training practice for GP registrars, and we also teach students.
Details
Date posted
19 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4836-25-0000
Job locations
The Gowerton Practice
Mill Street
Gowerton
Swansea
SA4 3ED
Job description
Job responsibilities
Administrative Assistant at Estuary Group Practice

Hours of duty: Part time (27.5 per week, Monday to Friday). Two shift patterns available - 07:45 - 13:15 or 13:00 - 18:30
Accountable to: Practice Manager
JOB SUMMARY To act as medical administrator dealing with receiving patients, making appointments, and dealing with requests for visits and taking messages. Willing to work across all 3 sites.
EXPERIENCE AND SKILLS Candidates should be educated to GCSE standard. Proof of qualifications will be required. Candidates should have a good telephone and reception manner, be able to use a computer and have good keyboard skills. We are particularly keen to hear from staff currently working general practice or who have previous experience. Being aware of the rules of patient confidentiality is essential for this post.
PRINICIPAL DUTIES
Reception
Receiving patients and booking appointments at the Reception Desk.
Monitoring the waiting room and guiding patients to rooms.
Dealing with queries from patients asking for repeat prescriptions.
Sorting prescriptions into alphabetical order ready for collection by patients.
Handling cash for private treatment/work.
Administration
Making appointments by telephone, handling requests for home visits and taking messages.
Dealing with queries from patients asking for repeat or acute prescriptions.
Processing patients change of address and have knowledge of the Practice area.
Retrieve and file medical records ensuring strict alphabetical order is adhered to.
Other Tasks
When last to leave at the end of the day, ensure that the building is secured, alarm activated and that all electrical equipment is switched off.
Use of Equipment
Reception staff should be able to use general office equipment such as photocopier, fax and franking machine.
Induction and Training
Staff are initially employed for a 6 month probationary period, during which time induction and training would take place.
Job description
Job responsibilities
Administrative Assistant at Estuary Group Practice

Hours of duty: Part time (27.5 per week, Monday to Friday). Two shift patterns available - 07:45 - 13:15 or 13:00 - 18:30
Accountable to: Practice Manager
JOB SUMMARY To act as medical administrator dealing with receiving patients, making appointments, and dealing with requests for visits and taking messages. Willing to work across all 3 sites.
EXPERIENCE AND SKILLS Candidates should be educated to GCSE standard. Proof of qualifications will be required. Candidates should have a good telephone and reception manner, be able to use a computer and have good keyboard skills. We are particularly keen to hear from staff currently working general practice or who have previous experience. Being aware of the rules of patient confidentiality is essential for this post.
PRINICIPAL DUTIES
Reception
Receiving patients and booking appointments at the Reception Desk.
Monitoring the waiting room and guiding patients to rooms.
Dealing with queries from patients asking for repeat prescriptions.
Sorting prescriptions into alphabetical order ready for collection by patients.
Handling cash for private treatment/work.
Administration
Making appointments by telephone, handling requests for home visits and taking messages.
Dealing with queries from patients asking for repeat or acute prescriptions.
Processing patients change of address and have knowledge of the Practice area.
Retrieve and file medical records ensuring strict alphabetical order is adhered to.
Other Tasks
When last to leave at the end of the day, ensure that the building is secured, alarm activated and that all electrical equipment is switched off.
Use of Equipment
Reception staff should be able to use general office equipment such as photocopier, fax and franking machine.
Induction and Training
Staff are initially employed for a 6 month probationary period, during which time induction and training would take place.
Person Specification
Qualifications
Essential

• GCSE grade A to C in 3 subjects.

• Previous general practice experience

• GCSE grade A to C in 3 subjects.

• Previous general practice experience