Job Description

An exciting opportunity has arisen for a motivated, enthusiastic and reliable individual to join the Pain Management Team at York and Scarborough Teaching Hospitals NHS Foundation Trust.



Exceptional Secretarial and Audio-typing skills are essential and previous experience in the NHS would be an advantage. The successful candidate will be required to work well under pressure and demonstrate the ability to prioritise the demands of a busy service and manage their time and workload effectively.



The successful candidate must possess excellent telephone communication skills and be able to develop good working relationships with the administrative, managerial and clinical members of our team.



The post will provide a varied and interesting workload including but not limited to these key areas:



You will be responsible for typing clinical and administrative letters, general administration tasks, as well as covering for the Medical Secretaries or Audio typists during periods of absence.



Answering telephone enquiries and dealing with patient queries.



Monitoring, maintaining and updating electronic worklists and ensure that items are actioned in a timely manner, and to escalate where appropriate, any patients who will breach the maximum booking requirements for the Specialty.



Monitor Consultant annual leave/absence and adjust clinic templates accordingly.



Monitor templates for vacant clinic slots and use initiative and judgement to place expedite appointments within appropriate timeframes.



Book new patient and follow-up appointments with the appropriate clinician.



Check that follow-up appointments have been booked when mentioned in clinic correspondence, arranging an appointment if this has been omitted.



Produce reports and other documents as required to analyse worklists and provide information.



Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants



27 days holiday rising to 33 days (depending on NHS Trust service)



A variety of different types of paid and unpaid leave covering emergency and planned leave



Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme



NHS Car Lease scheme and Cycle to Work scheme



An extensive range of learning and development opportunities



Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment:

job description.



Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.



Working for the Trust



Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.



Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net



As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer



We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.