Job Description

Are you an experienced administrator? Are you looking for a new challenge? We are looking for a highly motivated, compassionate person to join the Pain Management administrative team within the Surgery Care Group.
We are consistently working towards improving the service for our patients and are looking for an individual who can demonstrate excellent interpersonal and administrative skills to join our team.
Exceptional secretarial and audio-typing skills are essential and previous experience in the NHS and knowledge of medical terminology would be an advantage. The successful candidate will be required to work well under pressure and demonstrate the ability to prioritise the demands of a busy service and manage their time and workload effectively.
You must possess excellent telephone communication skills and be able to develop good working relationships with the administrative, managerial and clinical colleagues to work as an effective member of the team.
Main duties of the job
The post will provide a varied and interesting workload including but not limited to these key areas:

• Receiving and processing all incoming mail
• Booking and rescheduling patient appointments with the appropriate clinician.
• Be the first point of contact for all telephone enquiries
• Maintain electronic patient database and worklists, ensuring all items are actioned in a timely manner, and to escalate any issues accordingly
• Typing clinical and administrative letters, as well as covering for the Medical Secretaries or Audio typists during periods of absence.
• General administrative tasks including monitoring and ordering stock and supplies, managing shared inboxes and emails, scanning, printing, diary management
• Monitor templates for vacant clinic appointments and use initiative and judgement to place expedite appointments within appropriate timeframes.
• Produce reports and other documents as required to analyse worklists and provide information

The post holder can be based at either York or Scarborough Hospital. There may be a requirement for cross-site travel as and when required.
We would encourage any interested candidates to contact the recruiting manager to discuss the role.
About us
Trust Information Pack:https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
05 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
419-7442209-AA-SY
Job locations
York Hospital
Wigginton Road
York
YO31 8HE
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Knowledge, Training & Experien
Essential

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Previous Secretarial/ Administrative experience (6 months minimum)

Desirable

• Previous experience of supervising others/the work of others

Personal Attributes & Skills
Essential

• Self-disciplined/motivated to function independently
• Able to organise and prioritise own workload
• Possess a range of communication skills

Desirable

• Supervisory skills

Person Specification
Knowledge, Training & Experien
Essential

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Previous Secretarial/ Administrative experience (6 months minimum)

Desirable

• Previous experience of supervising others/the work of others

Personal Attributes & Skills
Essential

• Self-disciplined/motivated to function independently
• Able to organise and prioritise own workload
• Possess a range of communication skills

Desirable

• Supervisory skills

Skills Required