Job Description

We are searching for an enthusiastic person to join our Front of House Administration team at the

studio

in Birmingham City Centre.

about the job:

The role is based on our reception desk so we are looking for a friendly person, with great customer service skills. Due to the nature of the role, we require someone who is zero hours and will involve working weekends and evenings as we are a busy events venue.

Answer all incoming calls and direct to the relevant department. Take messages and email promptly, to the correct person where appropriate. Helping with basic telephone enquires, such as giving directions, or opening times of the venue. Work at the Studio's main reception desk, welcoming clients, directing guest to the correct room and providing information to clients. This is a desk based job, which should be manned at all times. Keeping the area clean and tidy at all times, keeping the area uncluttered. Assisting clients with the coffee bar and keeping this area clean and tidy also. General reception duties and administrative assistance.
The hours will be based on a rota system

about you:

Being the first port of call, you are the face of the Studio. First impressions count, so you need to be well presented, friendly and willing to help. You will have great people skills, be organised and efficient. You need to have knowledge and experience of using various Social Media, as well as Outlook. You will be trained on our Venue Software. Your English written skills must be excellent as you will be 'voice' of Studio. Reception experience preferred, but not essential

about us:

Born as 'The Orange Studio' in 1999 we started with our award-winning Birmingham location and just 5 meeting rooms but it's safe to say we've grown a lot since then. We became the

studio

in 2006 and we are now an independent company, owned and run by the same team since the beginning but now having grown to 46 meeting rooms across 4 locations around the UK.

Though we've grown a lot our friendly, people focused ethos and culture very much remains at our heart. It's important to us that everyone that attends one of locations feels welcome and looked after. We're not a large corporate chain and we're really proud of that. We work hard. We be ourselves. We have fun.

We're passionate about giving our clients the best experience and really care about getting things right. Our aim is to exceed expectations so it goes without saying that we have a friendly, welcoming, client focused team at the forefront of everything we do. Our 'Customer First' mission statement is applied to all aspects of our work and is the reason our clients return time and again.

We are also passionate about our local communities, all of our food is locally sourced and we aim to do the best we can in terms of our impact on our environment.

Like we say to our clients, why would you want to work anywhere else?

Zero Hour Contract

National Minimum Wage

Job Type: Zero hours contract

Pay: Up to 12.21 per hour

Ability to commute/relocate:

Birmingham B2 5EP: reliably commute or plan to relocate before starting work (required)
Work Location: In person