Job Description

Here at SDG Access Limited, we are a continually growing SME business, we supply, install and maintain all types of Automatic and Industrial doors, Gates and Barriers across the UK. We are a proud family run business and have built a solid reputation from our relentless attention to detail, reliability, and customer satisfaction.

We have a great opportunity to join us as a Key Accounts Coordinator in our head office based in Navenby, Lincoln.

The role:

Update and ensure RAMS have been distributed to customers where required. Ensure engineers attending sites for PMC works have the correct DBS/vetting in date. Book works in with customers and deploy jobs to engineers. Process completed paperwork and send to customers where required. Raise and prepare quotations for repair works, and upgrade quotations and request purchase orders. Send prepared quotations to customers on time, ensuring SLA's are met. Keep customers and engineers updated with any changes within their daily schedule. Create and build on excellent working relationships with Key Account points of contact. Arrange and attend review meetings with customers. Delegate and oversee work for the Key Account administrator. Be proactive in managing a high level of work in a fast-moving, constantly changing environment. Update customer portals as required. Cost jobs through for invoice. Daily usage of Microsoft programs, particularly Excel - updating data in real-time to ensure customers receive up-to-date information. Be proactive with ideas and discussions for improvement and growth. Provide holiday/absence cover support to other admin roles as required. Raise call-outs and schedules onto the CRM planner. Be on the on-call rota to deal with out-of-hours emergency call-outs. Arrange and coordinate sub-contractors for attendance where required. Keep jobs updated on the CRM system with any changes, using the flag system and office notes to ensure that all changes/updates are recorded. Book in parts on the system and update the job status.

Key Skills & Experience

Similar operations or administration experience. Competent computer skills. Proactive and flexible approach to workload. Good focus and attention to detail. Experience of working in a fast-paced and time sensitive environment. Enthusiastic, positive, and highly motivated attitude.
Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Private medical insurance
Work Location: In person