Job Description

Job Overview

The Administrative Coordinator will play a key role in supporting the smooth running of our charity's services and operations. This role involves managing administrative processes, supporting the helpline, maintaining accurate records, assisting with monitoring and evaluation, providing HR system support, and offering administrative support to the CEO.

Helpline Support & Data Management

Support the day-to-day running of the helpline, ensuring information is logged promptly and accurately. Maintain records of helpline activity and prepare summary reports as required. Ensure sensitive information is handled confidentially and in line with data protection policies.

Monitoring, Evaluation & Reporting

Assist with monitoring outcomes and gathering data for service evaluation. Contribute to the preparation of reports for funders, including grant reporting requirements. Ensure accurate and timely data entry to support performance monitoring and impact reporting.

HR & Staff Support

Monitor staff inputs and records on

BREATHE HR

to ensure compliance and accuracy. Provide administrative support for HR processes, including leave requests, absence monitoring, and training records. Liaise with staff and management to address HR system queries.

CEO & Senior Management Support

Provide direct administrative support to the CEO, including diary management, correspondence, meeting arrangements, and minute-taking. Assist with the preparation of reports, presentations, and other documents for internal and external use. Support the wider senior management team with administrative tasks as required.

General Administration

Provide administrative support to the wider team, including scheduling meetings and maintaining records. Support internal and external communications as required. Assist with other organisational projects and tasks to ensure smooth day-to-day operations.

Person Specification

Essential

Strong administrative and organisational skills, with attention to detail. Experience in maintaining accurate records and preparing reports. Confidence in using digital systems (experience with HR platforms such as BREATHE HR is desirable). Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. A proactive approach to problem-solving and process improvement.

Desirable

Experience working in the

charity sector

, or in health and social care settings. Knowledge of monitoring and evaluation processes for funded projects. Experience supporting helplines or frontline services. Experience providing administrative support to senior leaders or trustees.
Job Type: Full-time

Pay: Up to 26,000.00 per year

Benefits:

Company pension Free parking
Work Location: In person