Job Description

The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. They offer access to a whole host of learning and development opportunities to support your career development.
The VOA are looking for talented people who are eager to contribute to vital public services and assist them to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable them to provide an efficient, effective service right at the heart of the public interest.
At the heart of the agency, VOA are committed to providing their people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything they do. VOA encourage their people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation and deliver stronger decision making in a safe and supportive environment. VOA therefore welcome applicants from a diverse range of backgrounds to join their organisation and enable them to be representative of the communities they serve.
Job Details:

• Location: Leeds - LS1 4AP
• Start Date: 27th October 2025
• End Date: 31st March 2026
• Pay Rate: 14.47ph - Weekly Pay
• Shifts/Hours: 9am-5pm - Monday-Friday - 37 hours per week
• Training hours: 9am-5pm (Full time in the office for at least the first 2-8 weeks)
• Job Type: Hybrid - 3 Days in the Office / 2 Days from Home (Once Training is Complete)
• Parking: There is no on site parking

*PLEASE NOTE - YOU CANNOT HAVE ANY PRE-BOOKED ANNUAL LEAVE WITHIN THE FIRST 4 WEEKS OF THE ASSIGNMENT*
Job description:
This is a multifunctional role and as an Administrative Officer you will support the Valuation Office Agency to improve its Data by researching domestic property information, investigating and updating domestic property records, including any impact on the property's Council Tax band.
Responsibilities:
The responsibilities will include, but are not limited to:

• Investigate and update residential property data in line with agreed operating procedures in a timely and efficient manner.
• Make and evidence decisions that affect a property's Council Tax band
• Know when to escalate or seek support from the operational management team.
• Be flexible to undertake additional responsibilities to support the team to deliver priorities if required.
• Be able to undertake repetitive work, such as data input and investigation, whilst ensuring information is recorded accurately.
• Good all-round communication skills - written and verbal
• All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner.

Personal Specification / Essential Criteria:
We are looking for people who are:

• Flexible and dedicated.

• Good at communicating with different people and listening.
• Computer literate and possess good keyboard skills.
• Have a working knowledge of Microsoft Word, Excel and Outlook, including Teams (Training will be provided on other applications you will be working on) * Willing to learn
• Must be able to pass a BASIC DBS check and provide full right to work in the UK

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required